Director Service Delivery Reform
Department of Premier and Cabinet Victoria
According to the Victorian Public Service Commission (2013), culture lies at the heart of many operational and service delivery problems. Shawn will discuss aligning values, outcomes and systems to unleash the power of the organisation and its people to achieve high performance.
- Understanding strategic orientation, outcomes and citizen centricity
- Establishing co-operative partnerships
- Building capabilities, competencies and employee engagement
- Continuous improvement and systems alignment