The Evolution of Shared Services: Unlocking Potential through Automation, Outsourcing, Effective Leadership and Centralisation 

Shared Services and Outsourcing (SSO) never stands still. Internal factors are always driving change – new leaders, strategy, direction, processes and people. Also, the speed at which external factors are shifting continues to increase. You always need to be evaluating your model and revisiting your delivery strategies.

Part of the global Shared Services and Outsourcing Network (SSON), the Australasian Shared Services and Outsourcing Week (SSOW) returns with its 21st edition, heralding a new era of Shared Services. Emerging Technologies continue to provide untapped opportunities for cost savings and efficiencies. At the same time, SSO still struggles with age old challenges of resistance to change, addressing skills and capability shifts, stakeholder engagement and the outsourcing vs. automation dilemma.

2018 is an exciting year for Shared Service professionals, as you look into expanding your suite of services, unleashing the power of your data and analytics, reinventing your workforce and boosting your leadership capability.

SSOW 2018 will provide SSO professionals with a fresh perspective on technology lead innovation, world class strategies addressing key industry challenges, and cross-functional case studies across different maturity levels, to ultimately lead you to capitalise on shared expertise, push the frontiers of excellence, fuel the journey up the value curve and achieve transformation success.

Key agenda highlights include:

  • The Future Workforce
  • Outsourcing
  • Automation
  • Data Analytics
  • Leadership and Change Management

SSOW is your unique opportunity to benchmark against the industry and set a future strategy, at the most senior gathering of SSO professionals and industry leading event of the year.

View the agenda for SSOW 2018 now!

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360 Highlights from SSOW 2016!

Check out Australasia's Shared Services and Outsourcing Week 2016 in 360 video footage. For a more interactive viewing experience, view this video via your smartphone by visiting or search #360sharedservices on Facebook to find our post.

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