Unleashing the Power of Support Functions and People to Enhance Customer Value and Experience!

How do you define value?

This was the question on everyone’s minds at the 21st Shared Services and Outsourcing Week 2018. In the age of digital disruption, it is important to recognise what value means for your customer and business.

What’s Next?

2019’s agenda looks to the future, benchmarking off the USA, Europe and Asia to transform the back office. We explore the true value of technology and how we can navigate it to continue the SSO life-cycle. The agenda is a fully customisable journey, and will focus on how the back office can add value to organisations through providing customer service, data analytics, business partnering and advisory services.



Expert Speakers


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Workshops and Site Tours


World’s Leading SS&O Event

Expert Content

Can You Still Afford to Ignore Robotics? Why the Digital Workforce Is Your New Reality

One of the most notable trends in Shared Services delivery right now is that of robotic automation. It's also been interesting to chart the market’s ...


The evolution of shared services: from 97 to now: Trends, tools and technologies that have shaped the Australasian shared services landscape

Ahead of Shared Services and Outsourcing Week Australasia 2017 (and to coincide with its 20th Birthday Celebrations), we’re taking a look ...


Examining 2018 Trends in ANZ Shared Services Centres

This interactive workbook analyses the results from ANZ respondents who participated in the 2018 State of Shared Services and Outsourcing Industry ...


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