Unleashing the Power of Support Functions and People to Enhance Customer Value and Experience!
How do you define value?
This was the question on everyone’s minds at the 21st Shared Services and Outsourcing Week 2018. In the age of digital disruption, it is important to recognise what value means for your customer and business.
2019’s agenda looks to the future, benchmarking off the USA, Europe and Asia to transform the back office. We explore the true value of technology and how we can navigate it to continue the SSO life-cycle. The agenda is a fully customisable journey, and will focus on how the back office can add value to organisations through providing customer service, data analytics, business partnering and advisory services.
Workshops and Site Tours
World’s Leading SS&O Event
Shared Services & Outsourcing Week 2018 Post Show Report
Didn't get a chance to attend SSOW in 2018? Or just want to review some of the highlights and recap what went down at the event? ...
Business Case - Shared Services & Outsourcing Week 2019
The Shared Services & Outsourcing Week is Australia’s largest gathering of Shared Services and outsourcing professionals from backgrounds...
The Evolution of ANZ Shared Services: trends in operating model, outsourcing, service offerings, IA & talent management
This interactive report showcases the different strategies, goals, and challenges faced by Shared Services of various maturity levels in ANZ. ...
Our Inspiring Speakers
Enterprise Services Director
Vice President Global Finance Transformation
ACT Shared Services
Group Executive, Global Business Services
Director Global Business Services
Robotic Process Automation and Operational Excellence
Head of Shared Service and Vendor Management
GM People Services
What Our Attendees Had to Say...
"Thought provoking, informative and inspiring. Reassuring we are all on a similar journey, just at different stages."
"Inspirational. A great benchmarking and networking opportunity, opening the mind to what's possible."
"Great one on one conversations in a non selling environment."
"Part inspirational, part informative – great to benchmark."
"Reinvigorated my passion for the innovative and transformational shared services profession through three fun packed days of networking, learning about others' achievements and challenges, and valuable advice on getting the best outcome."
"I was flabbergasted at the energy and enthusiasm on the topics."