12 - 13 June, 2019 | Pullman Melbourne Albert Park, Melbourne, VIC

Sash Azizi


Global HR Shared Services Delivery
ResMed


11:25 AM How to Utilise Customer Experience Tools in Shared Services

ResMed has been focusing on technology enablement, optimisation and value creation within their HR shared services team. Sash has implemented a global service management solution which will begin to collect data and provide targeted insights on what his customer wants and needs.

  • Exploring the hybrid approach of a service hub and virtual shared service,
  • the roadmap of implementation of his new systems and measuring the benefit in a relevant way for shared service
  • how to improve the shared service, with the customer in mind.


Check out the incredible speaker line-up to see who will be joining Sash.

Download The Latest Agenda