Fehraz FallilGeneral Manager, Financial Management and Treasury
2:20 PM Planning and Launching Shared Services in the Public Sector: Navigating Red Tape and Taking Your People Along on Your Journey for Quick Returns
iCare was formed as a result of the NSW Government’s decision to consolidate and centralise its different insurance agencies. This led to a transformation program focused on consolidating finance systems and teams across 8 different schemes in a bid to provide a better insurance service. The challenge was leading an effective transformation whilst managing effective regulatory functions, getting the people along on the journey and navigating the red tape of the public sector. The key to success has been getting the people along on the journey which has resulted in the on of the fastest implementations of a ledger system between March 2016 and December 2016.
- Getting your people along on the journey rather than simply telling them what to do: Identifying key influencers and leveraging them to drive transformation
- Having a clear strategy for change management
- Highlighting and celebrating key milestones along the way