Tim JohnsonHead of Operations Service Delivery
After the hype of automation in recent years, the community seems to be at a consensus that the best way forward is balancing outsourcing and offshoring.
This session will address this in detail and highlight strategies to get the most from your shared services through outsourcing and automation.
- Mapping out your processes and tasks and identifying which ones to automate and which ones to outsource
- Encouraging your outsourcing partners to automate to derive increased value from them
- Ensuring a seamless collaboration between the two
- Discussing the next steps in the offshoring and automation collaboration