12 - 13 June, 2019 | Pullman Melbourne Albert Park, Melbourne, VIC

Thom Linford


Digital Bot Lead
AGL


1:30 PM Three Steps to Implement Chatbots and NLP in the Back Office for a Better Customer Experience

Chatbots and NLP aren’t just for social media and websitesthey are actually a valuable resource in the back office. This session assesses the opportunity of using Chatbots and NLP as a time saver and a value add to give your shared service the competitive edge it needs for your client!

  • Exploring the use of Chatbots in the back office to make your centre more efficient
  • Discovering the full potential of NLP across your data and analytics as a stepping stone to AI decisioning
  • Quantifying the benefit of these technologies and the use case of implementation


Check out the incredible speaker line-up to see who will be joining Thom.

Download The Latest Agenda