Digital Bot Lead
1:30 PM Three Steps to Implement Chatbots and NLP in the Back Office for a Better Customer Experience
Chatbots and NLP aren’t just for social media and websitesthey are actually a valuable resource in the back office. This session assesses the opportunity of using Chatbots and NLP as a time saver and a value add to give your shared service the competitive edge it needs for your client!
- Exploring the use of Chatbots in the back office to make your centre more efficient
- Discovering the full potential of NLP across your data and analytics as a stepping stone to AI decisioning
- Quantifying the benefit of these technologies and the use case of implementation