Robotic and Automation, Global Programs, Change Management and Operations
Suparna has experience as the leader of the AXA shared service, which began to implement automation across the back office to the point that they became an RPA CoE. Suparna discusses how AXA automated their back office to reduce costs and add value by allowing the shared service to become part of the middle management and improve employee experience.
- Understanding how to implement automation in a tactical and cost effective manner in a shared service
- Developing capability of your staff to be comfortable with automation and embrace the change
- Creating a CoE in RPA and adding value to pass on to your partners