Head of Business Services
3:30 PM How Going Cashless Helped to Achieve Immediate Savings and Met Customer Satisfaction Targets
Business Services dedicated to implement a cash management transformation focused on going cashless. This resulted in doing away with paper based forms, a physical cashier office and replacing it with online systems. This reaped immediate savings so AUD 500,000 per annum in the first year. However the were minor speed bumps in uptake initially which were ironed out by a comprehensive change management program and customer out reach.
- Developing a cash transformation strategy and identifying key opportunities for cost savings and efficiencies
- Increasing customer satisfaction with effective change management and stakeholder engagement