13 - 14 June, 2018 | Melbourne, Australia

Suganthi Sivasubramaniam

Head of Business Services
Griffith University

Suganthi Sivasubramaniam is the head of Business Services, the operational shared services arm of the Office of Finance at Griffith University. The unit is critical to ensuring the efficiency and effectiveness of the Finance department, providing transactional services in the areas of revenue, procure to pay and logistics as well as strategic procurement and grants administration. Suganthi is responsible for the unit’s strategic direction and ensuring an agile, customer focused and sustainable operating model.

Suganthi has extensive experience in finance and shared services roles, having run large shared services accounting teams across Asia Pacific with a significant focus on client management, performance improvement and business transformation. Suganthi is a Fellow of the Association of Chartered Certified Accountants (FCCA).

3:30 PM How Going Cashless Helped to Achieve Immediate Savings and Met Customer Satisfaction Targets

Business Services dedicated to implement a cash management transformation focused on going cashless. This resulted in doing away with paper based forms, a physical cashier office and replacing it with online systems. This reaped immediate savings so AUD 500,000 per annum in the first year. However the were minor speed bumps in uptake initially which were ironed out by a comprehensive change management program and customer out reach.
  • Developing a cash transformation strategy and identifying key opportunities for cost savings and efficiencies
  •  Increasing customer satisfaction with effective change management and stakeholder engagement

Check out the incredible speaker line-up to see who will be joining Suganthi.

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