BUSINESS SERVICES REPOSITIONED:
VALUE, PURPOSE & GROWTH-LED TRANSFORMATION
14th – 16th May 2024
| Pullman Albert Park, VIC
Melissa Hankinson
Director Experience & Improvement University of Canberra
Main Conference Day One - Wednesday 15th May 2024
2:40 PM Panel | Becoming the Enterprise Transformation Engine: Harness New Value Creation through Customer Centricity, Digital Engagement & GBS Maturity
· Developing digital-led multi-functional global business services
· Maturing towards GBS 2.0 by focusing on customer centricity, employee experience and digital experience
· Taking a strategic role in leading functional transformation in finance, HR and other key areas
· Building the GBS value cases in all key functions and expansion
Check out the incredible speaker line-up to see who will be joining Melissa.
Download The Latest Agenda
