Lori BurdonDirector,Portfolio and Change
Queensland Shared Services
12:10 PM Balancing Agility and Governance to Effectively Deliver to Customer Expectations Whilst Navigating Massive Change
This session will highlight the balancing act of effectively responding to the Machinery of Government changes and maintaining high levels of service delivery. The Department is currently working on implementing system changes and shifts related to MOG changes. In the past all other optimisation and/ or enhancement work is put on hold as we worked our way through the system releases just for MOG changes.
This year, we are proposing a new way of working that is more agile whilst maintaining appropriate governance and customer engagement. We have called the project “MORE” MOG, Optimisation, Release evolution.
- Balancing the MOG changes with BAU
- Keeping the customer at the centric
- Lesson learnt and opportunities for improvement