Head of Shared Service and Vendor Management
Managing an offshore team is difficult, as we know that its harder to enforce process and procedure, communicate changes and invigorate leaders in our offshore centres. This session explores how Leasa is overcoming these challenges through some innovative initiatives with her offshore team.
- Creating culture across nations through increased communication
- How Leasa established a “no stupid questions” and judgement free zone for her offshore team, despite time zone differences to enforce correct procedure,
- Reducing costs of managing an offshore