12 - 13 June, 2019 | Pullman Melbourne Albert Park, Melbourne, VIC

Laura Jones


Head of Shared Services, People and Culture
UnitingCare Queensland


11:00 AM How to Effectively Centralize HR Shared Services Across 4 Businesses, 16,000 FTEs and 10,000 Volunteers

HR functions such as Learning & Development, Recruitment, Employee Relations, Workplace Health and Safety and HR advice and transactions have been centralized into a shared services model to improve efficiencies.

This session will investigate the journey, from building the road map, creating a library of offerings, designing the service centre and engaging with the business. The goal is achieving efficiencies by allowing people in the field to focus on delivery.
  • Creating a library of core offerings according to each of the centralised functions
  • Identifying the most suitable delivery model
  • Managing the shift to becoming a HR service centre
  • Building a good working relationship with the business and different stakeholders


Check out the incredible speaker line-up to see who will be joining Laura.

Download The Latest Agenda