John GearingGeneral Manager, Shared Services, Finance
Queensland Urban Utilities
This session will highlight the role of customer centric design in building value add by collaborating with stakeholders to understand their priorities and challenges. This is then applied to identify key focus areas for improvement and efficiency. This session will explore how.
- Understanding the principles of Customer Centric Design and how they can be applied to improve efficiency in a Shared Service Environment
- How to effectively collaborate with stakeholder from clients to executive management
- Creating opportunities for feedback and leveraging this for continuous improvement