Shared Services Manager
University of Southern Queensland
12:20 PM Benefit Realisation: Centralising Your Shared Service to Reduce Locations by 75% and Drive Performance
Joe explores the implementation of his shared service with his team over the last 10 years from new beginnings to an evolved mature service and how they constantly do more with less. He also discusses how to prove a benefit over competitors in cost, efficiency and customer service.
- Prove the business case to continue evolution and transformation
- Realise a cost saving with effective measurements of workload and resourcing
- Explore how to measure benefits in efficiency and customer service from centralising services