12 - 13 June, 2019 | Pullman Melbourne Albert Park, Melbourne, VIC

Graham Tanton


Director
ACT Shared Services


3:00 PM AUSTRALIAN THOUGHT LEADERSHIP: How ACT Shared Services Created a Digital Portal to Both Increase Efficiency and Ensure Happy Customers

Hear from our 2018 SSOW award winners of Process Excellence on their creation of a new digital portal. The successful implementation of the website and associated digitised workflows has led to more efficient processing of requests that are received by Shared Services and a more consistent approach is being taken when fulfilling customer requests. This session explores the solution, which has allowed for more control and transparency of the feedback, complaints and complements mechanism as well as achieving significant savings in resources and time, particularly from the customer perspective. Understand how ACT Shared Services have in 6 months processed:

  • 30,000 digital approvals
  • 47,000 digital forms submitted
  • 3.7 million pieces of data collected
  • An estimated 117,500 pieces of paper saved


Check out the incredible speaker line-up to see who will be joining Graham.

Download The Latest Agenda