Dr. Ali Livingstone
Senior Service Designer- The Design Centre
This session explores the use of design thinking principles and service design in shared services. We will also highlight the explicit benefit of doing so on the productivity of not only your shared service, but of your whole organisation.
- Exploring design thinking principles and how to implement it
- Analysing service design and how to implement it
- Highlighting the value of these principles in shared service to bring benefit to your people and your customer