13 - 14 June, 2018 | Melbourne, Australia

Con Horaitis

Director Environment, Connectivity, and Support Services
Australian Health Practitioner Regulation Agency


2:55 PM Setting up a One-Stop-Shop for a Seamless, Simplified Customer Experience

tedious for customers to interact with different employee services teams in in their journey. Taking them away from crucial time and adding to their frustration. Whether it’s a new recruit having to liaise with both IT and HR when setting up their work ID or a fully on boarded staff member having to work with both their line manager and AP in organizing leave. This session will feature a case study of setting up a One-Stop-Shop that has been set up recently with a view of delivering amore user centric business services. It will highlight engaging with stakeholders for feedback and then effectively translating that to better processes as well as the change management for a smooth transition.
  • Working effectively across 3 different Business Services directorates to develop a seamless one-stop-platform
  • Setting up a concierge service
  • Keeping the customer at the centre – engaging stakeholders throughout the journey
  • Translating feedback to process


Check out the incredible speaker line-up to see who will be joining Con.

Download The Latest Agenda