12 - 13 June, 2019 | Pullman Melbourne Albert Park, Melbourne, VIC

Con Horaitis

Director Environment, Connectivity, and Support Services
Australian Health Practitioner Regulation Agency

2:55 PM Creating Service Centric business services for a Simplified Customer Experience

The AHPRA team recognised that the multiple touch points required to access  business services was too cumbersome and created a poor customer experience.
Con will share AHPRA’s journey on how they are transitioning from a function centric service offering to a service centric model to streamline service delivery.
􀡟 Planning for change
􀡟 Setting up a centralised service team
􀡟 Challenges

Check out the incredible speaker line-up to see who will be joining Con.

Download The Latest Agenda