Director, HR Operations
12:20 PM From Cost Savings to Valuable Service: How CSL Hired and Onboarded over 10, 000 Employees and Grew the Business as a Result from Shared Services
CSL is an Australian legacy company, operating for over 100 years in 30 countries with over 17,000 employees world wide. Clare has been on a journey at CSL, implementing a Global Business Services model. She will tell the story of her maturing shared service, which has been constantly evolving and growing in end to end HR delivery.
- Implementing systemisation, using her BPO background to streamline processes and then implement automation
- Creating new opportunities for her people as they begin to own design, data quality and data analytics in the shared service
- Delivering real value add and a customer centric approach to service through survey metrics