12 - 13 June, 2019 | Pullman Melbourne Albert Park, Melbourne, VIC

Chris Howes

General Manager – Intelligent Process Automation (IPA)
Incitec Pivot Limited

12:10 PM Reframing the Benefits of RPA: Freeing up Time to Improve Customer Interaction, Process Improvement and Innovation

Having started their RPA journey in 2016 with a proof of concept, the business decided to build in-house capability rather than engage with third party consultants. Primarily in a bid the move away from the negativity surrounding their RPA proposition of eliminating FTEs. Their journey rather focused on the optimizing the value resulting from time freed up from low value, repetitive tasks. It enabled employees to focus on process improvement and customer interaction, however it is an ongoing journey that continues to evolve. This is particularly beneficial for a flat organization, where you have people working on a variety of different tasks and complexities rather than being focused on a specific function.

This session will highlight the reframing process, delve into major milestones and
  • Reframing the RPA Journey – focusing on value add
  • Defining how value add translates in the business and for different functions
  • Building RPA capability internally
  • Setting up a systemic self sustaining model
  • Scaling RPA I the business and identifying new opportunities

Check out the incredible speaker line-up to see who will be joining Chris .

Download The Latest Agenda