Anna NgHead of HR shared Services
3:50 PM Process Simplification and User Centricity: Removing Complexity and Freeing Up Capacity for High Value Tasks
With cumbersome and time consuming processes, simplification and user centricity holds the key to significant time efficiencies. This session will explore applying human centered design principles and agile methologies to reduce the volume of internal processes, cut down on hands off and massively decrease cycle time. Therefore freeing up transaction capacity to focus on higher value tasks and creating a more seamless experience for the end user by eliminating pain points.
- Identifying and eliminating pain points
- Using existing data from calls and emails and engaging with the end user to simplify processes