Allan Wong Kam
Lumino the Dentist
Abano Dental operates the second largest private dental network in Australasia with revenues of over NZ$262m in FY17 and over 200 general dental and specialist practices accumulated mainly via acquisition (e.g. 27 practices acquired last year). Faced with the challenges of compiling financial and operational data to run the business and drive efficiencies and benefits of scale, they can now share their journey in taking standalone systems and creating real value from their business intelligence and analytics capabilities.
This session explores how they:
- Identified how they built a data lake, identified key indicators to measure and diagnose performance and built a BI function within the business
- Ensured that that data is clean and secure
- Delivered a ‘device agnostic’ dashboard accessible across desktop and mobile devices geared to the specific roles within the organisation
- Consultation with key stakeholders and training the team to use the dashboards