13 - 14 June, 2018 | Melbourne, Australia

Allan J. Ball

Director Consumer & Community Engagement
WCHN (Women and Children’s Health Network)


2:50 PM What to Avoid When Pursuing Improved Customer Experience in Shared Services

Quality customer experience is anything but a sure thing and most organizations are far less successful than they may want to be. In shared services, which services thousands of customers, quality customer experience is becoming an imperative.

This session discusses common pitfalls to avoid when embarking on this quest for quality.


Check out the incredible speaker line-up to see who will be joining Allan.

Download The Latest Agenda