IA greatly expands the arsenal of capabilities that can be applied to improving the efficiency and effectiveness of business operations. As an industry organizer, analyst, and catalyst; SSON has been watching with interest as smart people and companies find new and better ways to drive ever greater efficiency and effectiveness into operations.

In the second SSON IA market report of 2021, read on to learn more about the big ideas, recent history, case studies, company and customer perspectives and a bit about the future in the transformative power of intelligent automation.

Over 42 pages, this report covers...

• The five IA trends shaping shared services right now: Intelligent Document Processing, AI, Robotic Process Automation, Business Process Automation, Natural Language Processing, Generation and Understanding
• Survey results from SSON's Intelligent Automation Market Report Survey (Q4 2021)
• How digital labor is changing corporate operating models at an unprecedented pace

The pandemic put a spotlight on manual invoice processing and paper plagued workflows.

Shared Services teams found themselves thrust into remote work with operations that still relied on paper-based processes executed with manual workflows and handoffs. When office doors started to close, documents remained locked inside and new deliveries stacked up in mail collection areas of unattended offices. Working from home became mainstream overnight. Laptops were fired up and so were a host of concerns about how documents and data would be captured, stored, and shared.

The question lies, how has work been redesigned?

Find out in this report, reflecting key findings from SSON's Global State of AP Automation Survey in partnership with ABBYY. Industry case studies and subject matter expert interviews are included to provide a reference on how to apply learnings from the results.

Download this report to find out more.

In Times Of Crisis, CFOs Help Turn Adversity Into Advantage

Examining the efficiencies of shared services to manage spending.

The Wollongong CBD is undergoing a rapid transformation, with several new office developments changing the face of the city's office market. This commercial development uplift, plus Wollongong’s distinctive business benefits, has positioned the city as a legitimate, alternate CBD location for companies considering options for a new satellite office, shared services centre or to expand operations.

Download our free resource – the Wollongong Office Market Prospectus – to learn more about new commercial office spaces recently completed or underway in the Wollongong CBD.

Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency.

This whitepaper explores how analytics, robotics, next-gen cloud computing, cybersecurity, and evolving budget tools will shape tomorrow’s organizations

Procurement and finance departments can reduce wasteful spending and improve processes if they both use a single purchase-to-pay (P2P)\ solution. The challenges in both procurement and finance are similar, and they work with the same supplier base, but in many instances disparate systems prevent them from collaborating effectively.

With vast amounts of data flowing through the procurement and finance departments every day, procure-to-pay (P2P) professionals are in a unique position to deliver critical information to the enterprise, if only they can unlock, aggregate, organize and analyze the data.

Every year, SSON’s survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation.

 Yet, and despite the anxiety unleashed by automation, this has not translated to obvious job losses. Instead, Shared Services Organisations are developing new competencies and taking on growth without adding headcount, frequently by leveraging new Centres of Expertise or Excellence (more than 2/3 of ANZ SSCs now leverage COEs) and expanding into new services and geographies.

Download the full ANZ State of the Shared Services Industry Report to explore the 10 biggest trends transforming shared services.