For the next few years, the fundamentals will remain key in guiding your SSC strategy. And that’s why it’s important that this year’s survey provides the real, untainted answers that you need, now, more than ever.
Based on a survey of over 400 shared services practioners globally, this report explores: How are you best serving your customers? How do you measure your success? How do you charge for services? How do you resource most effectively? How do you set efficiency targets?