SSON’S Annual State of APAC Shared Services Report 2017: Back to Basics: How are shared services across the APAC region meeting service fundamentals in the digital age?
In this report, we provide the honest, untainted answers you need to questions like: How are you best serving your customers? How do you measure your success? How do you charge for services? How do you resource most effectively? How do you set efficiency targets?
The answers to these questions also shed light on how you are taking advantage of innovations – and that is precisely the point. The framework for the customer-SSO exchange remains one based on solid, reliable, cost-effective, service delivery. What our survey shows is that today, while delivery is still about performance and excellence – the resourcing variable is changing dramatically.
For the next few years, the fundamentals will remain key in guiding your SSC strategy. And that’s why it’s important that this year’s survey provides the real, untainted answers that you need, now, more than ever.
Based on a survey of over 400 shared services practioners globally, this report explores: How are you best serving your customers? How do you measure your success? How do you charge for services? How do you resource most effectively? How do you set efficiency targets?
Organisations invest a lot of time and effort in mapping business processes, however rarely is process analysis approached with the same rigor.
Optimum business improvement is a product of process analysis, not of process mapping alone.
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