The evolution of shared services: from 97 to now: Trends, tools and technologies that have shaped the Australasian shared services landscape
Ahead of Shared Services and Outsourcing Week Australasia 2017 (and to coincide with its 20th Birthday Celebrations), we’re taking a look back at the biggest business transformation achievements and trends over the past 20 years.
During this time, SSON has interviewed and conducted research with a number of key influencers in the industry about some of the biggest success stories and lessons learned in Australian and New Zealand business transformation.
This report explores how a number of Australian and New Zealand organisations have responded to different trends over the years, and the biggest lessons you can learn from their journeys to date.
No matter what function, organisation, or process, this report aims to explore how you can learn where others have succeeded and failed to become more efficient, fast-paced and insightful in your own shared services journey.
For the next few years, the fundamentals will remain key in guiding your SSC strategy. And that’s why it’s important that this year’s survey provides the real, untainted answers that you need, now, more than ever.
Based on a survey of over 400 shared services practioners globally, this report explores: How are you best serving your customers? How do you measure your success? How do you charge for services? How do you resource most effectively? How do you set efficiency targets?