Learning to Use Agile to Cut Cost and Headcount and Provide Better Quality Service
Melbourne University has implemented a completely new operating model, with a new service platform provider, University Services (1650 FTE), a critical part of that reform. It has created a Lean/Agile innovation approach focusing on nine key areas of benefi t to its customers showing service improvements across a range of key metrics, along with a service orientation with a values-based culture across all staff.
In this presentation from SSOW Australia 2017, Paul Duldig Head of University Services at the University of Melbourne answers the key question: how can we effectively deliver support services to our customers - teachers, researchers and students of the university?
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