Learning to Use Agile to Cut Cost and Headcount and Provide Better Quality Service

Learning to Use Agile to Cut Cost and Headcount and Provide Better Quality Service
Melbourne University has implemented a completely new operating model, with a new service platform provider, University Services (1650 FTE), a critical part of that reform. It has created a Lean/Agile innovation approach focusing on nine key areas of benefi t to its customers showing service improvements across a range of key metrics, along with a service orientation with a values-based culture across all staff.
In this presentation from SSOW Australia 2017,  Paul Duldig Head of University Services at the University of Melbourne answers the key question: how can we effectively deliver support services to our customers - teachers, researchers and students of the university?

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