Implementing and Evolving a Global Shared Services Centre
In this past presentation from SSOW 2018, Darren Fewster, Executive
Director, HR Shared Services, Telstra, explores:
- Outsourced or captive model
- Location and establishment of Centre to support over 20 countries
of operation
- Transition of work and training of Centre
- Key KPIs for the Centre and measuring success
- Identifying next
steps: continuing to evolve the services and functions
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