Australasia’s Business and Shared Services leaders are adapting and rebalancing their operating models and transformation strategies to focus on their people, their customers, their digital effectiveness, and their processes. This interactive report highlights the latest APAC data and trends to help chart the opportunities for continuous value creation and transformation.

The SSOW 2024 sponsorship prospectus has just been released. Get your copy to learn more about: How you can get your solution in front of shared services leaders and executivesPast SSOW attendees and numbersList of solution categories shared services and transformation leaders are looking forSponsorship and Exhibition Packages

So many of the Shared Services Centres in ANZ took the digital leap and emerged stronger than we first faced the pandemic. Our esteemed industry speakers celebrated their achievements in shaping value-generating digital SSC through transformation and scale via inspirational success stories. Download the 26th SSOW Australasia Post Show Report...

Take a peek at who's attending the 27th Australasian Shared Services and Outsourcing Week 2024 in Melbourne this May!

Unveiling the Secrets to Shared Services Success in ANZ Download the 2024 ANZ Market Report for exclusive data, expert insights, and actionable strategies to: Navigate key market trends: Cost optimization, Generative AI adoption, and talent focus.Benchmark your performance: Gain valuable industry comparisons.Make informed decisions: Leverage data-driven insights on market trends,...

As transactions become more streamlined, technology provides transparency, and most solutions offer some kind of analytics, shared services are refocusing on transforming how work gets done: setting their sights on optimization opportunities through both process improvement and workforce optimization. These charts highlight the trends impacting Australian shared services in 2024,...

Discover cutting-edge strategies with our SSOW 2023 Presentation Pack. Dive into sessions on data-driven organizations, AI's business value, and optimizing SSC processes. Elevate your shared services knowledge now.

So many of the Shared Services Centres in ANZ took the digital leap and emerged stronger than we first faced the pandemic. Our esteemed industry speakers celebrated their achievements in shaping value-generating digital SSC through transformation and scale via inspirational success stories. Download the 26th SSOW Australasia Post Show Report...

Australasia’s Business and Shared Services leaders are adapting and rebalancing their operating models and transformation strategies to focus on their people, their customers, their digital effectiveness, and their processes. This interactive report highlights the latest APAC data and trends to help chart the opportunities for continuous value creation and transformation.

Are you looking to take your shared services centre's customer experience to the next level?Our expert speaker, Sarah Vandersee, General Manager of Queensland Shared Services, shared her insights on driving advanced customer and stakeholder experience in your SSC at the 25th Shared Services and Outsourcing Week Australasia last year. Check...

As companies grow, they often need to develop new systems and processes to scale up more effectively as the size and complexity of the business increases. Systems that might have worked well in the past can become increasingly unwieldy as new people join the company, as responsibilities in the organization...

The Asia Pacific Shared Services and Global Business Services landscape will continue to mature and grow exponentially in 2022. Leveraging data from Asia Pacific respondents in SSON’s State of Industry Survey 2022, this interactive report will uncover the key trends and strategies shaping the APAC region. This includes diversity and...

If you have operations across the globe, you’ve likely considered or have already moved to a shared services model to centralise efforts, eliminate the costs of redundant functions, and put resources to better use. You know what shared services can do, but do you know where they can take you?...

In 2020, 60% of ANZ Shared Services are hoping to achieve productivity improvement targets of 8% or more. Improving end to end workflow, continuous improvement and adoption of intelligent automation (IA) have been cited as the top 3 initiatives to achieve this. This analytics report examines the current IA adoption...

71% of Australian decision makers believe employee experience will be one of the most important factors impacting their ability to deliver on key business objectives within the next two years...

Payroll is a fundamental part of any business, but it is often an undervalued and underappreciated function. With the world of work continuously changing, payroll can sometimes be left behind – But as the COVID-19 pandemic ushered in a swift transformation across industries and economies, payroll’s role has become more...

The report by written in partnership with IQPC Connect and Energy Action grew out of an executive roundtable which gathered energy and sustainability executives from Woolworths, BP, Auspost, AMP Capital, Downer and more in November of 2020. Discussions deep-dived into the challenges of achieving Net Zero, following new global commitments to...

Looking to better manage back-office processes, higher education providers are opting to set up Shared Services Centres as a more effective and efficient means of running their operations.To better understand the benefits of shared services in higher education we explore the growing movement toward shared services, including how the model...

How do you become a Top Performing HR Service? HR services has emerged from the back office to play a significant role in supporting CEOs’ strategic imperative to optimize human resources. In its new role, HR services is no longer just about effective recruiting and career management, but about developing...

“It is now estimated that over 80% of Fortune 500 companies have implemented some form of shared services in their US operations.” - DeloitteToday’s organizations are on the march to enhance their shared service centers (SSCs), or move to a large-scale global services model to gain further efficiencies and standardization...

With over 120,000 members, the Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world.  

The SSOW Impact Awards are back for 2024! Uniting leaders from Global Business Services & Shared Services teams, these Awards are ANZ leading space to salute success and share the latest advancements sharing the shared services ecosystem. Make sure you are in it to win it - get your entries...

Unveiling ANZ's Shared Services & GBS Stars: Download the 2024 Impact Awards Shortlist! Who's leading the charge in innovation and excellence? Discover the finalists for the esteemed SSOW Impact Awards, recognizing the top performers in Shared Services and GBS across ANZ. Download the shortlist now

Honoring the Shared Services Leader of the Year whose visionary leadership drives team success, fosters innovation, and sparks transformative changes within shared services. SSON's Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded...

Automation can take many forms, movement to workflow technology, self-service system, Robotic Process Automation and even Artificial Intelligence, the options are endless. This award category is focused on the strategic automation methodology that is being used, benefits, and hard improvements that the automation have brought to a shared services organisation.SSON's...

As shared services look to position themselves as business partners, many are refocusing their strategy to align with that of the business and are increasingly taking a design thinking approach which places the customer as the focus and starting point of everything they do. This category will focus on how...

Today’s shared services operating models are the engine behind transformation. As companies transform themselves along the key pillars of the 21st Century Enterprise - Customer Engagement, Changing Nature & Value of Assets, Everything-as-a-Service and Workforce of the Future - how are companies successfully leveraging the Business Services operating model to...

Process improvement can take many forms: Eliminating waste in operations, eliminating friction points for customers, process redesign as part of six-sigma, innovations in process outcomes or even training related processes. Value creation means delivering shareholder value in terms of either top-line growth, bottom-line improvements or even experience related value. This...

Managing talent effectively is a major challenge at every SSO. Coupled with the digital age now redefining business roles, SS leaders are being asked to expand their existing competencies with in-depth knowledge of technology and analytics, as well as broader leadership and business partnering skills. This award category is focused...

IA greatly expands the arsenal of capabilities that can be applied to improving the efficiency and effectiveness of business operations. As an industry organizer, analyst, and catalyst; SSON has been watching with interest as smart people and companies find new and better ways to drive ever greater efficiency and effectiveness...

The pandemic put a spotlight on manual invoice processing and paper plagued workflows. Shared Services teams found themselves thrust into remote work with operations that still relied on paper-based processes executed with manual workflows and handoffs. When office doors started to close, documents remained locked inside and new deliveries stacked...

The Wollongong CBD is undergoing a rapid transformation, with several new office developments changing the face of the city's office market. This commercial development uplift, plus Wollongong’s distinctive business benefits, has positioned the city as a legitimate, alternate CBD location for companies considering options for a new satellite office, shared...

Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency.

This whitepaper explores how analytics, robotics, next-gen cloud computing, cybersecurity, and evolving budget tools will shape tomorrow’s organizations

Procurement and finance departments can reduce wasteful spending and improve processes if they both use a single purchase-to-pay (P2P)\ solution. The challenges in both procurement and finance are similar, and they work with the same supplier base, but in many instances disparate systems prevent them from collaborating effectively.

With vast amounts of data flowing through the procurement and finance departments every day, procure-to-pay (P2P) professionals are in a unique position to deliver critical information to the enterprise, if only they can unlock, aggregate, organize and analyze the data.

Organisations invest a lot of time and effort in mapping business processes, however rarely is process analysis approached with the same rigor.Optimum business improvement is a product of process analysis, not of process mapping alone.Download this eBook from PRIME BPM to learn the 10 key analytical techniques to achieve all...

Learn about these Top 15 process attributes that will help you undertake proper and accurate process analysis to identify inefficiencies. To learn more about PRIME BPM, click here

Being agile will help you respond swiftly to global political and economical changes, where being productive will make you profitable and efficient while addressing these changes.Learn how to be productive and agile to beat the competition and drive the customer and employee satisfaction in this eBook from PRIME BPM. To...

This interactive report showcases the different strategies, goals, and challenges faced by Shared Services of various maturity levels in ANZ. Key takeaways include: Although the multifunctional operating model is the most popular across all maturity levels, the functional services differ along the maturity curve. Outsourcing is still significant for SSCs...

Ahead of the 22nd Australasian Shared Services and Outsourcing Week 2019 we explore the strategies harnessed by two Australian universities – the University of Southern Queensland, and Western Sydney University – that helped them transform their shared services and allowed them to drive cost savings and operational efficiency. 

Ahead of Shared Services and Outsourcing Week 2019 we chat to Adrian Iaiza, Robotic Process Automation and Operational Excellence Lead at insurers, TAL Australia. Adrian explores the opportunities and challenges of prototyping, implementing and deploying robotic process automation within your shared service operations.  

Using Open Orbit’s Expertise Automation platform – HSBC users were able to complete analysis of their back- office operations. This was completed in 75% less time (4 weeks instead of the usual 3 – 4 months). Users guided by Open Orbit’s algorithm were able to suggest a few pivotal changes...