Implementing and Evolving a Global Shared Services Centre

Implementing and Evolving a Global Shared Services Centre

In this past presentation from SSOW 2018, Darren Fewster, Executive Director, HR Shared Services, Telstra, explores:

  • Outsourced or captive model
  • Location and establishment of Centre to support over 20 countries of operation
  • Transition of work and training of Centre
  • Key KPIs for the Centre and measuring success
  •  Identifying next steps: continuing to evolve the services and functions

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