The evolution of shared services: from 97 to now: Trends, tools and technologies that have shaped the Australasian shared services landscape
The often quoted holy grail of shared services is Global Business Services – a model that, although defined in various different ways, is based on united, common leadership; standard IT platforms; and a global strategy. Along with the benefits that the above confers, a key performance enabler of GBS is Global Process Ownership. But, just as GBS is not for everyone, and parts of its framework can be adopted by non-GBS teams, the strategic value of Global Process Ownership, too, can be widely leveraged.
Learn why the Shared Services and Outsourcing Week Australasia is not to be missed! Download our Post Show Report to find out more about the 2017 SSO event highlights and takeways.
With over 120,000 members, the Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world.
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Procurement and finance departments can reduce wasteful spending and improve processes if they both use a single purchase-to-pay (P2P)\ solution. The challenges in both procurement and finance are similar, and they work with the same supplier base, but in many instances disparate systems prevent them from collaborating effectively.
With vast amounts of data flowing through the procurement and finance departments every day, procure-to-pay (P2P) professionals are in a unique position to deliver critical information to the enterprise, if only they can unlock, aggregate, organize and analyze the data.
Ahead of the 21st Annual Australasian Shared Services and Outsourcing Week 2018, SSON takes a look at how two organisations - Lumino the Dentists and Suncorp - are utilising data to drive business value.
A Case Study with Western Sydney University: Driving cost savings and operational efficiency through a collaborative approach to Shared Services
In this case study, Peter Tow Director, Project Management Office, Finance and Resources at Western Sydney University shares what other organisations can learn from his team’s shared services journey to date, including how to:
- Create a strategy for organisation wide transformation: Setting up Shared Services
- Deliver the transformation program comprising of different streams and business functions
- Achieve stakeholder buy-in and building engagement through co-design and collaboration
- Position culture as a key component and objective of the program
This interactive workbook analyses the results from ANZ respondents who participated in the 2018 State of Shared Services and Outsourcing Industry survey to examine the latest trends in ANZ Shared Services Centres (SSCs).
- ANZ has one of the highest percentage of SSCs supporting in-country or regional customers (77% total).
- 62% of the respondents are planning to or are in the midst of shifting from transactional towards knowledge work. Intelligent Automation is the greatest enabler driving this shift.
- Nearly a third of the respondents have entered the testing phase for IA tools and more than 30% have some element of AI included in their testing.
- 50% of respondents agree that driving cultural change is seen as essential when embracing Digital Disruption.
- Identifying/creating critical corporate data assets is the most popular data analytics strategy.
- To drive innovation, SSCs should take the lead in identifying opportunities to improve processes - streamline, automate and eliminate.
Redefining Skills and Capabilities for the Digital Evolution of Shared Services - From Transactional to Value Add
As Shared Services become more tech-enabled and move up the value curve, traditional core skillsets need to evolve, and leaders need to consider how to enrich their workforce to be more innovative and collaborative