Join us at the premier event for Shared Services and Outsourcing professionals, returning to Pullman Albert Park, Melbourne from 14-16 May 2024. Download the official agenda to discover our line-up of expert speakers and insightful sessions:

• Learn from top industry leaders about the latest trends and advancements in BPO, Shared Services Automation, and Global Business Services (GBS).
• Gain valuable insights on integrating new technologies and processes to optimize cost savings and enhance operational efficiency.
• Explore collaborative initiatives driving innovation in shared services and outsourcing, and how they're shaping the future of the industry.
• Stay ahead of the competition by staying informed about the latest trends and best practices in shared services and outsourcing. Network with industry professionals and thought leaders to expand your knowledge and grow your professional network.

Elevate your knowledge with insights from industry leaders like Dean Robinson of Asahi Beverages, Neil Padley from Woolworths, and Kerri-Anne Loring of Downer Group. Gain valuable expertise from a diverse line-up of speakers including Tim Johnson from Suncorp Group and Chris Purdy of Accor, plus many more!

Don't miss out on this opportunity to elevate your skills and knowledge in shared services and outsourcing. 

The SSOW 2024 sponsorship prospectus has just been released. Get your copy to learn more about:

• How you can get your solution in front of shared services leaders and executives
• Past SSOW attendees and numbers
• List of solution categories shared services and transformation leaders are looking for
• Sponsorship and Exhibition Packages

As transactions become more streamlined, technology provides transparency, and most solutions offer some kind of analytics, shared services are refocusing on transforming how work gets done: setting their sights on optimization opportunities through both process improvement and workforce optimization. These charts highlight the trends impacting Australian shared services in 2024, and provide valuable insights on strategic priorities for the year ahead.

Discover cutting-edge strategies with our SSOW 2023 Presentation Pack. Dive into sessions on data-driven organizations, AI's business value, and optimizing SSC processes. Elevate your shared services knowledge now.

So many of the Shared Services Centres in ANZ took the digital leap and emerged stronger than we first faced the pandemic. Our esteemed industry speakers celebrated their achievements in shaping value-generating digital SSC through transformation and scale via inspirational success stories.

Download the 26th SSOW Australasia Post Show Report to see the highlights, attendee profiles, and key topics that were covered during the event.

Are you looking to take your shared services centre's customer experience to the next level?

Our expert speaker, Sarah Vandersee, General Manager of Queensland Shared Services, shared her insights on driving advanced customer and stakeholder experience in your SSC at the 25th Shared Services and Outsourcing Week Australasia last year. Check out the complimentary presentation to learn:

• How to identify your key customers and stakeholders and understand their expectations
• Key pitfalls to avoid when pursuing an improved customer and stakeholder experience
• How to drive significant business impact through a focus on superior experience 

As companies grow, they often need to develop new systems and processes to scale up more effectively as the size and complexity of the business increases. Systems that might have worked well in the past can become increasingly unwieldy as new people join the company, as responsibilities in the organization shift, and as business processes and practices mature. Enterprise resource planning software (ERP) often includes rudimentary budgeting and planning tools, but for truly effective collaboration that facilitates continuous financial planning and real-time analysis, business leaders must be prepared to proactively invest in the right technology.

Unfortunately, managers in many organizations put off dealing with this problem until the pain of working with existing systems simply becomes too great. Inaccurate forecasts, missed budget deadlines, and breakdowns in communication frequently serve as the catalysts that finally motivate leaders in the business to make the necessary changes.

Most leaders understand that it’s better to address these kinds of problems before such breakdowns occur, but the dual constraints of time and budget often prompt managers to put off the necessary changes. Unfortunately, that almost always has negative consequences for the business. By investing time, energy, and resources in making the necessary changes earlier, leaders can set their organization on the right path before the chaos reaches crisis levels.

This guide covers some of the common pain points that growing businesses experience with planning, forecasting, and budgeting. It outlines some key strategies for building a sustainable process that sets your team on a path to working smarter rather than harder and provides some advice to help FP&A professionals persuade business leaders of the need for a robust planning tool. It further explores some of the key attributes you should look for in the best financial planning software and touches upon some of the different approaches to financial planning that can make your business more agile and responsive.

The Asia Pacific Shared Services and Global Business Services landscape will continue to mature and grow exponentially in 2022. Leveraging data from Asia Pacific respondents in SSON’s State of Industry Survey 2022, this interactive report will uncover the key trends and strategies shaping the APAC region.

This includes diversity and inclusion, health and wellness, skills prioritized, digitization, getting the most out of automation platforms and data analytics to drive end-to-end process optimization, as well as benchmarks from the Top 20 Most Admired SSOs & GBS 2021.

If you have operations across the globe, you’ve likely considered or have already moved to a shared services model to centralise efforts, eliminate the costs of redundant functions, and put resources to better use. You know what shared services can do, but do you know where they can take you?

We gathered insights from experienced shared services leaders and identified four key points when moving to, or evolving, your existing shared services model.

Download the whitepaper to learn why a shared services model for travel, expense and invoice processes can help deliver more value to the business.

The report by written in partnership with IQPC Connect and Energy Action grew out of an executive roundtable which gathered energy and sustainability executives from Woolworths, BP, Auspost, AMP Capital, Downer and more in November of 2020.

Discussions deep-dived into the challenges of achieving Net Zero, following new global commitments to reach Net-Zero emissions by 2050, to support others on the same path

This paper touches upon 5 key areas:

• The evolving state of corporate responsibility surrounding sustainability
• Understanding and overcoming the energy trilemma – balancing energy security, cost and least carbon emissions to achieve Net Zero
• Challenges in creating a cohesive decarbonisation strategy
• Strategies and challenges on the path to achieving Net zero
• Use case examples of progressing towards Net Zero: UNSW’s consortium with Energy Action

*By downloading this report you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy.

Looking to better manage back-office processes, higher education providers are opting to set up Shared Services Centres as a more effective and efficient means of running their operations.

To better understand the benefits of shared services in higher education we explore the growing movement toward shared services, including how the model fits within the unique mission, and various attributes of the higher education environment.

Featuring insights and perspectives from Yale University as well as three Australian universities, the University of Southern Queensland, Monash University and Western Sydney University, we explore the strategies that helped them transform their shared services and allowed them to drive cost savings and operational efficiency.

Fill out the below to read the 34 page playbook to learn more! 

How do you become a Top Performing HR Service?

HR services has emerged from the back office to play a significant role in supporting CEOs’ strategic imperative to optimize human resources.

In its new role, HR services is no longer just about effective recruiting and career management, but about developing and supporting talent, ensuring it’s productive, and providing the framework and tools to create improved value-add for the business.

In line with operational excellence guidelines, the modern HR solution leverages strengths and knowledge where these are needed and diverts activities to self-service or automation where that serves the purpose best.

One out of five HR services have pulled ahead, providing valuable problem-solving and analytic capabilities. These "Top Performing" HR services stand out on the basis of significantly higher performance metrics, and operate at lower staffing ratios, cost and response time.

Top Performers have 10 characteristics in common that determine their success, as listed in this report. The report also includes case studies from Turner Broadcasting System, on how to leverage competency assessments as a basis for developing new field HR roles; The World Bank, on how to employ technology to improve HR service delivery; and HCA Healthcare, on how tiered services are driving operational excellence.

For executives in search of a more effective HR model, this report presents a valuable guide on how and where to focus their efforts.

“It is now estimated that over 80% of Fortune 500 companies have implemented some form of shared services in their US operations.” - Deloitte

Today’s organizations are on the march to enhance their shared service centers (SSCs), or move to a large-scale global services model to gain further efficiencies and standardization across locations and activities. 

If you’re part of the 80%, then like them, you’re probably not all the way to achieving the full range of potential benefits. Our latest report looks into doing just that.

Download the report to discover how to unlock greater value from your SSC and learn about:

• Digitization Comes to Shared Services 
• Spotlight on SSCs: Fast Facts 
• 4 Signs That You’re Ready For a Shared Services Upgrade 
• 5 Technologies to Improve SSC Performance 
• 7 Strategies to Enhance SSC Performance Maturity
• SunTrust’s Journey to Improved SSC Efficiency

With over 120,000 members, the Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world.