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The evolution of shared services: from 97 to now: Trends, tools and technologies that have shaped the Australasian shared services landscape

The evolution of shared services: from 97 to now: Trends, tools and technologies that have shaped the Australasian shared services landscape

Ahead of Shared Services and Outsourcing Week Australasia 2017 (and to coincide with its 20th Birthday Celebrations), we’re taking a look back at the biggest business transformation achievements and trends over the past 20 years. 

During this time, SSON has interviewed and conducted research with a number of key influencers in the industry about some of the biggest success stories and lessons learned in Australian and New Zealand business transformation.

This report explores how a number of Australian and New Zealand organisations have responded to different trends over the years, and the biggest lessons you can learn from their journeys to date.

No matter what function, organisation, or process, this report aims to explore how you can learn where others have succeeded and failed to become more efficient, fast-paced and insightful in your own shared services journey. 

Why Global Process Ownership Can Deliver the Results You Are Looking For

Why Global Process Ownership Can Deliver the Results You Are Looking For

The often quoted holy grail of shared services is Global Business Services – a model that, although defined in various different ways, is based on united, common leadership; standard IT platforms; and a global strategy.  Along with the benefits that the above confers, a key performance enabler of GBS is Global Process Ownership. But, just as GBS is not for everyone, and parts of its framework can be adopted by non-GBS teams, the strategic value of Global Process Ownership, too, can be widely leveraged.

 

SSOW 2018 Post Show Report

SSOW 2018 Post Show Report

Learn why the Shared Services and Outsourcing Week Australasia is not to be missed! Download our Post Show Report to find out more about the 2017 SSO event highlights and takeways.

Who is SSON?

Who is SSON?

With over 120,000 members, the Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world.

 

eBook: Improve Productivity and Agility with PRIME

eBook: Improve Productivity and Agility with PRIME

Being agile will help you respond swiftly to global political and economical changes, where being productive will make you profitable and efficient while addressing these changes.

Learn how to be productive and agile to beat the competition and drive the customer and employee satisfaction in this eBook from PRIME BPM. To learn more about PRIME BPM, click here

Five trends for CFOs to watch

Five trends for CFOs to watch

This whitepaper explores how analytics, robotics, next-gen cloud computing, cybersecurity, and evolving budget tools will shape tomorrow’s organizations

The Total Economic Impact™ Of Basware’s Purchase-To-Pay Cloud Solution

The Total Economic Impact™ Of Basware’s Purchase-To-Pay Cloud Solution

Procurement and finance departments can reduce wasteful spending and improve processes if they both use a single purchase-to-pay (P2P)\ solution. The challenges in both procurement and finance are similar, and they work with the same supplier base, but in many instances disparate systems prevent them from collaborating effectively.

5 Ways Embedded Procure-to-Pay Analytics Drives Business Performance

5 Ways Embedded Procure-to-Pay Analytics Drives Business Performance

With vast amounts of data flowing through the procurement and finance departments every day, procure-to-pay (P2P) professionals are in a unique position to deliver critical information to the enterprise, if only they can unlock, aggregate, organize and analyze the data.

How can Shared Services drive more value as a data analytics and business insight hub?

How can Shared Services drive more value as a data analytics and business insight hub?

Ahead of the 21st Annual Australasian Shared Services and Outsourcing Week 2018, SSON takes a look at how two organisations - Lumino the Dentists and Suncorp - are utilising data to drive business value.

A Case Study with Western Sydney University: Driving cost savings and operational efficiency through a collaborative approach to Shared Services

A Case Study with Western Sydney University: Driving cost savings and operational efficiency through a collaborative approach to Shared Services

In this case study, Peter Tow Director, Project Management Office, Finance and Resources at Western Sydney University shares what other organisations can learn from his team’s shared services journey to date, including how to:


  • Create a strategy for organisation wide transformation: Setting up Shared Services
  • Deliver the transformation program comprising of different streams and business functions
  • Achieve stakeholder buy-in and building engagement through co-design and collaboration
  • Position culture as a key component and objective of the program
State of The Shared Services and Outsourcing Industry: Australia & New Zealand Market Report 2018

State of The Shared Services and Outsourcing Industry: Australia & New Zealand Market Report 2018

SSON’s annual APAC state-of-the-industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work.  
Ahead of the 21st Shared Services and Outsourcing Week Australia, this report provides insight to how these trends are playing out in Australia and New Zealand. We hope it will guide you to improved decisions as you move your operations forward.
Examining 2018 Trends in ANZ Shared Services Centres

Examining 2018 Trends in ANZ Shared Services Centres

This interactive workbook analyses the results from ANZ respondents who participated in the 2018 State of Shared Services and Outsourcing Industry survey to examine the latest trends in ANZ Shared Services Centres (SSCs).

Key Takeaways:

  • ANZ has one of the highest percentage of SSCs supporting in-country or regional customers (77% total).
  • 62% of the respondents are planning to or are in the midst of shifting from transactional towards knowledge work. Intelligent Automation is the greatest enabler driving this shift.
  • Nearly a third of the respondents have entered the testing phase for IA tools and more than 30% have some element of AI included in their testing.
  • 50% of respondents agree that driving cultural change is seen as essential when embracing Digital Disruption.
  • Identifying/creating critical corporate data assets is the most popular data analytics strategy.
  • To drive innovation, SSCs should take the lead in identifying opportunities to improve processes - streamline, automate and eliminate.
Redefining Skills and Capabilities for the Digital Evolution of Shared Services - From Transactional to Value Add

Redefining Skills and Capabilities for the Digital Evolution of Shared Services - From Transactional to Value Add

As Shared Services become more tech-enabled and move up the value curve, traditional core skillsets need to evolve, and leaders need to consider how to enrich their workforce to be more innovative and collaborative