Take a peek at who's attending the 27th Australasian Shared Services and Outsourcing Week 2024 in Melbourne this May!

Unveiling the Secrets to Shared Services Success in ANZ

Download the 2024 ANZ Market Report for exclusive data, expert insights, and actionable strategies to:

• Navigate key market trends: Cost optimization, Generative AI adoption, and talent focus.
• Benchmark your performance: Gain valuable industry comparisons.
• Make informed decisions: Leverage data-driven insights on market trends, talent, and technology.
• Build a future-proof organization: Discover strategies for talent acquisition, upskilling, and technology adoption.

As transactions become more streamlined, technology provides transparency, and most solutions offer some kind of analytics, shared services are refocusing on transforming how work gets done: setting their sights on optimization opportunities through both process improvement and workforce optimization. These charts highlight the trends impacting Australian shared services in 2024, and provide valuable insights on strategic priorities for the year ahead.

Discover cutting-edge strategies with our SSOW 2023 Presentation Pack. Dive into sessions on data-driven organizations, AI's business value, and optimizing SSC processes. Elevate your shared services knowledge now.

So many of the Shared Services Centres in ANZ took the digital leap and emerged stronger than we first faced the pandemic. Our esteemed industry speakers celebrated their achievements in shaping value-generating digital SSC through transformation and scale via inspirational success stories.

Download the 26th SSOW Australasia Post Show Report to see the highlights, attendee profiles, and key topics that were covered during the event.

The global Shared Services industry finds itself at a watershed moment: having built its reputation on transactional efficiency, today it is faced with a “tidal wave” in the shape of digital transformation. As a result, the potential to do so much more is clear.

 The challenge is leveraging the right enablers. Our annual survey of Shared Services and Global Business Services leaders confirms that the skill sets required to offer more value add are constantly changing, and in short supply.

In addition, pivoting from a global, FTE-based model into a version of digital and virtual is tough. This report shares the findings of our latest survey indicating shared services leaders’ priorities for the year ahead: what they hope to achieve, and how they plan to get there.

Australasia’s Business and Shared Services leaders are adapting and rebalancing their operating models and transformation strategies to focus on their people, their customers, their digital effectiveness, and their processes. This interactive report highlights the latest APAC data and trends to help chart the opportunities for continuous value creation and transformation.

Are you looking to take your shared services centre's customer experience to the next level?

Our expert speaker, Sarah Vandersee, General Manager of Queensland Shared Services, shared her insights on driving advanced customer and stakeholder experience in your SSC at the 25th Shared Services and Outsourcing Week Australasia last year. Check out the complimentary presentation to learn:

• How to identify your key customers and stakeholders and understand their expectations
• Key pitfalls to avoid when pursuing an improved customer and stakeholder experience
• How to drive significant business impact through a focus on superior experience 

As companies grow, they often need to develop new systems and processes to scale up more effectively as the size and complexity of the business increases. Systems that might have worked well in the past can become increasingly unwieldy as new people join the company, as responsibilities in the organization shift, and as business processes and practices mature. Enterprise resource planning software (ERP) often includes rudimentary budgeting and planning tools, but for truly effective collaboration that facilitates continuous financial planning and real-time analysis, business leaders must be prepared to proactively invest in the right technology.

Unfortunately, managers in many organizations put off dealing with this problem until the pain of working with existing systems simply becomes too great. Inaccurate forecasts, missed budget deadlines, and breakdowns in communication frequently serve as the catalysts that finally motivate leaders in the business to make the necessary changes.

Most leaders understand that it’s better to address these kinds of problems before such breakdowns occur, but the dual constraints of time and budget often prompt managers to put off the necessary changes. Unfortunately, that almost always has negative consequences for the business. By investing time, energy, and resources in making the necessary changes earlier, leaders can set their organization on the right path before the chaos reaches crisis levels.

This guide covers some of the common pain points that growing businesses experience with planning, forecasting, and budgeting. It outlines some key strategies for building a sustainable process that sets your team on a path to working smarter rather than harder and provides some advice to help FP&A professionals persuade business leaders of the need for a robust planning tool. It further explores some of the key attributes you should look for in the best financial planning software and touches upon some of the different approaches to financial planning that can make your business more agile and responsive.

Brought to you by Infosys BPM.

Brought to you by Infosys BPM.

Brought to you by Infosys BPM.

Brought to you by Infosys BPM.

The Asia Pacific Shared Services and Global Business Services landscape will continue to mature and grow exponentially in 2022. Leveraging data from Asia Pacific respondents in SSON’s State of Industry Survey 2022, this interactive report will uncover the key trends and strategies shaping the APAC region.

This includes diversity and inclusion, health and wellness, skills prioritized, digitization, getting the most out of automation platforms and data analytics to drive end-to-end process optimization, as well as benchmarks from the Top 20 Most Admired SSOs & GBS 2021.

Download your copy of the event guide now for a exclusive look at the inspiring talks from the likes of Telstra, Woolworths Group, Suncrop, ANZ, Queensland Shared Services, University of Canberra, Lion, Transport for NSW and many more!

How to take digital automation further and build knowledge services capabilities

If you have operations across the globe, you’ve likely considered or have already moved to a shared services model to centralise efforts, eliminate the costs of redundant functions, and put resources to better use. You know what shared services can do, but do you know where they can take you?

We gathered insights from experienced shared services leaders and identified four key points when moving to, or evolving, your existing shared services model.

Download the whitepaper to learn why a shared services model for travel, expense and invoice processes can help deliver more value to the business.

By the time you read this, it will have been a year since the first inklings of disruption made themselves felt in Wuhan, China, where a number of SSOs are based. I don’t need to remind you what happened then.

Organisations have learned that they don’t need to invest in expensive real estate, that travel can be curtailed, that they can recruit from outside their immediate commuting range, and that virtual teams work well (given enabling technologies and enough personal touch points). Indeed, the reality of digital transformation has escalated as both virtual and digital have come to define resilient operations.

Despite this, the basics of shared services remain. And in this respect, although 2020 has wrought changes, work is simply being redesigned or rethought given both limitations and opportunities. 

Every year, SSON’s Shared Services market highlights enormous progression in the service delivery model’s evolution. More specifically for this year, SSON is choosing a more strategic phrase to define the moment: “Staying Ahead.”

Discover more about the state of the industry and where we are headed next, download your exclusive copy today.

For the last few months, we've all experienced how COVID-19 has affected the way we do business. While companies are gearing up for a growing remote workforce, only 1 in 3 Americans can actually work from home, according to new Forrester research.

In this report, "The COVID-19 Crisis Will Accelerate Enterprise Automation Plans," Forrester Research addresses how COVID-19 is affecting the state of business and how to maintain resilience beyond the pandemic.

Access the free report (worth $395) to learn:

• How automation helps companies mitigate large-scale risk and cost in the aftermath of COVID-19
• Why firms recovering from recent recessions have increased their investments in automation
• How the future workforce will blend both digital and human workers 

Get the report now!*

In 2020, 60% of ANZ Shared Services are hoping to achieve productivity improvement targets of 8% or more. Improving end to end workflow, continuous improvement and adoption of intelligent automation (IA) have been cited as the top 3 initiatives to achieve this.

This analytics report examines the current IA adoption landscape in ANZ and uncover the challenges faced and the benefits of overcoming them. It will look into:

• IA change management initiatives
• Process mining and also feature the latest automation
• Change management initiatives crucial for successful IA program    
• Finance and HR KPIs for ANZ Shared Services to benchmark themselves against

View the full 15 page report now!

*By downloading this report you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy.

71% of Australian decision makers believe employee experience will be one of the most important factors impacting their ability to deliver on key business objectives within the next two years...

Payroll is a fundamental part of any business, but it is often an undervalued and underappreciated function. With the world of work continuously changing, payroll can sometimes be left behind – But as the COVID-19 pandemic ushered in a swift transformation across industries and economies, payroll’s role has become more prominent in helping your people adapt to the new reality and reduce risks at the same time. As we navigate through this disruption, getting pay right can spell the difference between a company that is thriving to one that is merely surviving.

In this session, panellist will dive into:

• The impact of payroll to your overall business health What getting pay right means for employee engagement and wellness
• The risks of non-compliance to legislation
• How to help payroll teams manage the process even in the midst of a crisis
• The benefits of outsourcing payroll for business continuity
  

The report by written in partnership with IQPC Connect and Energy Action grew out of an executive roundtable which gathered energy and sustainability executives from Woolworths, BP, Auspost, AMP Capital, Downer and more in November of 2020.

Discussions deep-dived into the challenges of achieving Net Zero, following new global commitments to reach Net-Zero emissions by 2050, to support others on the same path

This paper touches upon 5 key areas:

• The evolving state of corporate responsibility surrounding sustainability
• Understanding and overcoming the energy trilemma – balancing energy security, cost and least carbon emissions to achieve Net Zero
• Challenges in creating a cohesive decarbonisation strategy
• Strategies and challenges on the path to achieving Net zero
• Use case examples of progressing towards Net Zero: UNSW’s consortium with Energy Action

*By downloading this report you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy.

Thinking about attending SSOW 2020? We are here to help you convince your colleague or manager to attend.

Take a look at the ROI Toolkit which includes:

• Benefits of Attending
• Past Attendee Snapshot
• SSOW Impact Awards Kit
• Dear Boss Letter

Looking to better manage back-office processes, higher education providers are opting to set up Shared Services Centres as a more effective and efficient means of running their operations.

To better understand the benefits of shared services in higher education we explore the growing movement toward shared services, including how the model fits within the unique mission, and various attributes of the higher education environment.

Featuring insights and perspectives from Yale University as well as three Australian universities, the University of Southern Queensland, Monash University and Western Sydney University, we explore the strategies that helped them transform their shared services and allowed them to drive cost savings and operational efficiency.

Fill out the below to read the 34 page playbook to learn more! 

How do you become a Top Performing HR Service?

HR services has emerged from the back office to play a significant role in supporting CEOs’ strategic imperative to optimize human resources.

In its new role, HR services is no longer just about effective recruiting and career management, but about developing and supporting talent, ensuring it’s productive, and providing the framework and tools to create improved value-add for the business.

In line with operational excellence guidelines, the modern HR solution leverages strengths and knowledge where these are needed and diverts activities to self-service or automation where that serves the purpose best.

One out of five HR services have pulled ahead, providing valuable problem-solving and analytic capabilities. These "Top Performing" HR services stand out on the basis of significantly higher performance metrics, and operate at lower staffing ratios, cost and response time.

Top Performers have 10 characteristics in common that determine their success, as listed in this report. The report also includes case studies from Turner Broadcasting System, on how to leverage competency assessments as a basis for developing new field HR roles; The World Bank, on how to employ technology to improve HR service delivery; and HCA Healthcare, on how tiered services are driving operational excellence.

For executives in search of a more effective HR model, this report presents a valuable guide on how and where to focus their efforts.

We're delighted to share SSON's annual state-of-the-industry report 2020.

Each year the report takes a deep dive into our survey data to bring you highlights, lowlights and key ideas regarding where you might focus your efforts. Critically, we are now the same distance from 2050 as we are from 1990, when Shared Services was born – an excellent basis for defining the new ‘Shared Services of the future’.

Our survey this year was longer than usual, because we wanted to find out about all kinds of things: Where do you stand on cloud? How much is RPA integration costing you beyond cost of license? How do you see your career progressing? What's your data strategy? (Do you even have one?). Download the full Global Shared Services Industry report to see where you stand.

This Visual Analytics Workbook (VAW) will cover significant trends in Australia and New Zealand's Shared Services & Outsourcing Industry. It will:

• Begin with a landscape of Shared Services 
• Introduce ‘agile’ as a project management methodology for Global Business Services (GBS)
• Feature insights from Shared Services professionals about how your business can maintain its competitive edge
• Dive into the scope of Centres of Excellence (COEs) and the challenges in building a COE
• Explore how to overcome Intelligent Automation barriers
• Share benchmarks on Finance, HR and Automation 

Take a look at the VAW and navigate your way through the report. 

We have developed the Shared Services & Back-Office Delivery in the Age of Coronavirus industry report as a practical guide for business leaders looking for ways to adapt and respond to the outbreak of COVID-19 and safeguard their delivery models.

Download the sample report. 

This report is produced as a result of SSON’s annual survey and highlights the current status and strategies of European-based shared service delivery centers.

Over the past two decades that we have been covering the global Shared Services market, we have seen extraordinary shifts in the underlying model - view the report to find out what these are.

The report focuses on:

• The top services provided by Shared Services Centres
• How enterprises benefit from Shared Services Centres
• Their plans to expand services and what they are leveraging
• The impact of IA and BPO on growth and performance
• The year of IA and Data: opportunities for solution providers
• Challenges deploying and scaling the services of the future
  

Ahead of Shared Services and Outsourcing Week Australia, explore some of the highest rated presentations from the 2019 event.

Download the presentation packet to explore insights from:

• MeBank
• Metcash
• Standard Bank

Ahead of Shared Services and Outsourcing Week Australia, explore some of the highest rated presentations from the 2019 event. 

Explore insights from:

• ACT Government 
• Telstra 
• TAL Australia 
• Melbourne Water 

You'll get to explore 50+ pages covering the implementation and evolution of Shared Services / Business Services (breakdown of presentation outline below). Fill out the form below to access this exclusive presentation packet!

“It is now estimated that over 80% of Fortune 500 companies have implemented some form of shared services in their US operations.” - Deloitte

Today’s organizations are on the march to enhance their shared service centers (SSCs), or move to a large-scale global services model to gain further efficiencies and standardization across locations and activities. 

If you’re part of the 80%, then like them, you’re probably not all the way to achieving the full range of potential benefits. Our latest report looks into doing just that.

Download the report to discover how to unlock greater value from your SSC and learn about:

• Digitization Comes to Shared Services 
• Spotlight on SSCs: Fast Facts 
• 4 Signs That You’re Ready For a Shared Services Upgrade 
• 5 Technologies to Improve SSC Performance 
• 7 Strategies to Enhance SSC Performance Maturity
• SunTrust’s Journey to Improved SSC Efficiency

With over 120,000 members, the Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world.