Examining 2018 Trends in ANZ Shared Services Centres
This interactive workbook analyses the results from ANZ respondents who participated in the 2018 State of Shared Services and Outsourcing Industry survey to examine the latest trends in ANZ Shared Services Centres (SSCs).
ANZ has one of the highest percentage of SSCs supporting in-country or regional customers (77% total).
62% of the respondents are planning to or are in the midst of shifting from transactional towards knowledge work. Intelligent Automation is the greatest enabler driving this shift.
Nearly a third of the respondents have entered the testing phase for IA tools and more than 30% have some element of AI included in their testing.
50% of respondents agree that driving cultural change is seen as essential when embracing Digital Disruption.
Identifying/creating critical corporate data assets is the most popular data analytics strategy.
To drive innovation, SSCs should take the lead in identifying opportunities to improve processes - streamline, automate and eliminate.
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