ACT Government has focused a major amount of effort into building decision making and strategic capabilities in its SSC staff, and instilling a sense of pride and ownership through e effctive leadership. It has surveyed staff and customers to identify areas in need of improvement and gone about embedding those changes boost influence of the SSC.
In this presentation from SSOW Australia 2017. Graham Tanton, Executive Director, Shared Services at ACT Government, answers the key question: How do you
lead an effective SSC and instil independence, ownership and decision making capabilities?