Case Studies

How Australia Post is innovating their back-office with employees at the centre of transformation

How Australia Post is innovating their back-office with employees at the centre of transformation

In this case study, Julie Williams, Former  Head of People Services at Australia Post, shares how Australia Post is transforming their shared services function to become customer-led and the tools and strategies other government organisations can employ to embed speed, agility and innovation to evolve their shared services to become more strategic, efficient and customer-centric.

Improving Performance through Automation: R2R Insights for Shared Services

Improving Performance through Automation: R2R Insights for Shared Services

Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency.

CASE STUDY: Automating calculation of international agents’ commission

CASE STUDY: Automating calculation of international agents’ commission

A case study from Minefields exploring automation of heavy manual workloads

CASE STUDY: Automation of Salesforce Interactions with Multiple Social Media Platforms

CASE STUDY: Automation of Salesforce Interactions with Multiple Social Media Platforms

This case study from Minefields explores how Salesforce is driving efficiency through automation.