Balancing Agility and Governance to Effectively Deliver Customer Satisfaction

Balancing Agility and Governance to Effectively Deliver Customer Satisfaction

In this presentation from SSOW 2018 Lori Burdon, Director, Portfolio and Change, Queensland Shared Services, explores:

  • Balancing the MOG changes with BAU
  • Keeping the customer at the centre
  • Lesson learned and opportunities for improvement

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