2024 SSON Impact Awards

SSOW Impact Awards Brochure

SSOW Impact Awards Brochure

The SSOW Impact Awards are back for 2024!

Uniting leaders from Global Business Services & Shared Services teams, these Awards are ANZ leading space to salute success and share the latest advancements sharing the shared services ecosystem. Make sure you are in it to win it - get your entries in - and showcase your work and excellence with the ANZ shared services ecosystem.

For more information on award categories and how you can apply, please visit the awards page!

2024 SSOW Impact Awards Shortlist

2024 SSOW Impact Awards Shortlist

Unveiling ANZ's Shared Services & GBS Stars: Download the 2024 Impact Awards Shortlist!

Who's leading the charge in innovation and excellence?

Discover the finalists for the esteemed SSOW Impact Awards, recognizing the top performers in Shared Services and GBS across ANZ.

Download the shortlist now

SSOW Impact Award Nomination: Shared Services Leader Of The Year Impact Award

Honoring the Shared Services Leader of the Year whose visionary leadership drives team success, fosters innovation, and sparks transformative changes within shared services.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

SSOW 2024 Impact Award Nomination: Automation and AI Impact Award

Automation can take many forms, movement to workflow technology, self-service system, Robotic Process Automation and even Artificial Intelligence, the options are endless. This award category is focused on the strategic automation methodology that is being used, benefits, and hard improvements that the automation have brought to a shared services organisation.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

SSOW 2024 Impact Award Nomination: Customer Centricity

As shared services look to position themselves as business partners, many are refocusing their strategy to align with that of the business and are increasingly taking a design thinking approach which places the customer as the focus and starting point of everything they do. This category will focus on how business services are using Customer Experience tools – e.g. process and journey mapping, design thinking – to achieve a consistent and seamless experience across all of the touchpoints, for both internal and external customers. It will also concentrate on the strategy, methodology, initiatives which have led to improvements in customer focus and the benefits seen.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

SSOW 2024 Impact Award Nomination: Change Management Impact Award

Today’s shared services operating models are the engine behind transformation. As companies transform themselves along the key pillars of the 21st Century Enterprise - Customer Engagement, Changing Nature & Value of Assets, Everything-as-a-Service and Workforce of the Future - how are companies successfully leveraging the Business Services operating model to advance the 21st Century Enterprise Operation Model? Alongside any transformation, the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth.

This award category is focused on the strategy, improvement methodology, benefits and hard improvements that have been made by shared services organisations along with their ability to navigate through hyper-change.

SSOW 2024 Impact Award Nomination: Process Improvement & Value Creation

Process improvement can take many forms: Eliminating waste in operations, eliminating friction points for customers, process redesign as part of six-sigma, innovations in process outcomes or even training related processes. Value creation means delivering shareholder value in terms of either top-line growth, bottom-line improvements or even experience related value. This award category is focused on the strategy, improvement methodology and benefits/hard improvements in process improvement and value creation that have been made by a shared services organisation.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

SSOW 2024 Impact Award Nomination: Creative Talent Management Impact Award

Managing talent effectively is a major challenge at every SSO. Coupled with the digital age now redefining business roles, SS leaders are being asked to expand their existing competencies with in-depth knowledge of technology and analytics, as well as broader leadership and business partnering skills. This award category is focused on the strategy, skill sets, improvement methodology, the rise of digital talent, benefits, and hard improvements that a shared services organisation have made to talent management.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.


SSOW 2020 Impact Award Nomination: Customer Centricity

SSOW 2020 Impact Award Nomination: Customer Centricity

As shared services look to position themselves as business partners, many are refocusing their strategy to align with that of the business and are increasingly taking a design thinking approach which places the customer as the focus and starting point of everything they do. This category will focus on how business services are using Customer Experience tools – e.g. process and journey mapping, design thinking – to achieve a consistent and seamless experience across all of the touchpoints, for both internal and external customers. It will also concentrate on the strategy, methodology, initiatives which have led to improvements in customer focus and the benefits seen.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.


SSOW 2020 Impact Award Nomination: Intelligent Automation

SSOW 2020 Impact Award Nomination: Intelligent Automation

Automation can take many forms, from RPA and workflow technology to self-service systems and Artificial Intelligence. Many companies have begun exploring how they can ensure lean process improvement through automation of mundane tasks, both signaling efficiencies for the business and improvements to employee experience. Some have gone beyond this however and are looking at how data and analytics can be used to drive insights back into the business in transition from a transactional service provider to an integral partner to business intelligence. This award category is focused on the automation strategy being pursued, the initiatives underway or completed and the results seen so far.


SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

SSOW 2020 Impact Award Nomination: Transformation & Change Management

SSOW 2020 Impact Award Nomination: Transformation & Change Management

Regardless of where your organization may be on the maturity curve of shared services transformation, change is a constant. The ability to manage change through transformations, large or small, will be critical to embedding sustainable cultural transformation which is needed for execution and growth. This award category focuses on the strategies for change management including employee engagement, that a shared services organization have made to navigate through change and take employees and customers on the journey with them and the benefits seen.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

SSOW 2020 Impact Award Nomination: Business Resilience Impact Award

SSOW 2020 Impact Award Nomination: Business Resilience Impact Award

Yesterday’s BCP principles have, in the face of COVID-19, proven not effective enough for global Shared Services operating at the forefront of business support. The traditional operational model has fallen short, and SSO leaders must transition to a more resilient model that will secure business support for the future. This award category is focused on the crisis management, risk management and business continuity planning strategy that is being used to secure long-term stability in shared services and global business services.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates teams that have exceeded industry standards in their shared services, outsourcing and global business services initiatives.

SSOW 2021 Impact Award Nomination: Business Resilience Impact Award

Yesterday’s BCP principles have, in the face of COVID-19, proven not effective enough for global Shared Services operating at the forefront of business support. The traditional operational model has fallen short, and SSO leaders must transition to a more resilient model that will secure business support for the future. This award category is focused on the crisis management, risk management and business continuity planning strategy that is being used to secure long-term stability in shared services and global business services.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates teams that have exceeded industry standards in their shared services, outsourcing and global business services initiatives.