The SSOW Impact Awards are back for 2024!

Uniting leaders from Global Business Services & Shared Services teams, these Awards are ANZ leading space to salute success and share the latest advancements sharing the shared services ecosystem. Make sure you are in it to win it - get your entries in - and showcase your work and excellence with the ANZ shared services ecosystem.

For more information on award categories and how you can apply, please visit the awards page!

Unveiling ANZ's Shared Services & GBS Stars: Download the 2024 Impact Awards Shortlist!

Who's leading the charge in innovation and excellence?

Discover the finalists for the esteemed SSOW Impact Awards, recognizing the top performers in Shared Services and GBS across ANZ.

Download the shortlist now

Honoring the Shared Services Leader of the Year whose visionary leadership drives team success, fosters innovation, and sparks transformative changes within shared services.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Automation can take many forms, movement to workflow technology, self-service system, Robotic Process Automation and even Artificial Intelligence, the options are endless. This award category is focused on the strategic automation methodology that is being used, benefits, and hard improvements that the automation have brought to a shared services organisation.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

As shared services look to position themselves as business partners, many are refocusing their strategy to align with that of the business and are increasingly taking a design thinking approach which places the customer as the focus and starting point of everything they do. This category will focus on how business services are using Customer Experience tools – e.g. process and journey mapping, design thinking – to achieve a consistent and seamless experience across all of the touchpoints, for both internal and external customers. It will also concentrate on the strategy, methodology, initiatives which have led to improvements in customer focus and the benefits seen.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Today’s shared services operating models are the engine behind transformation. As companies transform themselves along the key pillars of the 21st Century Enterprise - Customer Engagement, Changing Nature & Value of Assets, Everything-as-a-Service and Workforce of the Future - how are companies successfully leveraging the Business Services operating model to advance the 21st Century Enterprise Operation Model? Alongside any transformation, the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth.

This award category is focused on the strategy, improvement methodology, benefits and hard improvements that have been made by shared services organisations along with their ability to navigate through hyper-change.

Process improvement can take many forms: Eliminating waste in operations, eliminating friction points for customers, process redesign as part of six-sigma, innovations in process outcomes or even training related processes. Value creation means delivering shareholder value in terms of either top-line growth, bottom-line improvements or even experience related value. This award category is focused on the strategy, improvement methodology and benefits/hard improvements in process improvement and value creation that have been made by a shared services organisation.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Managing talent effectively is a major challenge at every SSO. Coupled with the digital age now redefining business roles, SS leaders are being asked to expand their existing competencies with in-depth knowledge of technology and analytics, as well as broader leadership and business partnering skills. This award category is focused on the strategy, skill sets, improvement methodology, the rise of digital talent, benefits, and hard improvements that a shared services organisation have made to talent management.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.