Articles

Why Australian SMEs lead the world in leveraging shared services to support business priorities

Why Australian SMEs lead the world in leveraging shared services to support business priorities

Driven by high labour costs and increased competition, Australian small to mediumsized enterprises have heightened their focus on cost reduction and improved agility. Shared services has emerged as an effective channel for delivering against these expectations. The model is also proving helpful in assimilating acquisitions and supporting international expansion.
The evolution of shared services at the ACT Government:  from 2007 to 2017

The evolution of shared services at the ACT Government: from 2007 to 2017

In this article, Graham Tanton, Executive Director,Shared ServicesACT Government explores the major lessons learned from the ACT Government shared services journey over the past 10 years and the tools his team is using to ensure their shared services team is a strategic business enabler.

Why Global Process Ownership Can Deliver the Results You Are Looking For

Why Global Process Ownership Can Deliver the Results You Are Looking For

The often quoted holy grail of shared services is Global Business Services – a model that, although defined in various different ways, is based on united, common leadership; standard IT platforms; and a global strategy.  Along with the benefits that the above confers, a key performance enabler of GBS is Global Process Ownership. But, just as GBS is not for everyone, and parts of its framework can be adopted by non-GBS teams, the strategic value of Global Process Ownership, too, can be widely leveraged.