A Case Study with Western Sydney University: Driving cost savings and operational efficiency through a collaborative approach to Shared Services

A Case Study with Western Sydney University: Driving cost savings and operational efficiency through a collaborative approach to Shared Services

In this case study, Peter Tow Director, Project Management Office, Finance and Resources at Western Sydney University shares what other organisations can learn from his team’s shared services journey to date, including how to:


  • Create a strategy for organisation wide transformation: Setting up Shared Services
  • Deliver the transformation program comprising of different streams and business functions
  • Achieve stakeholder buy-in and building engagement through co-design and collaboration
  • Position culture as a key component and objective of the program

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