12 - 13 June, 2019 | Pullman Melbourne Albert Park, Melbourne, VIC

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Exclusive Content

Can You Still Afford to Ignore Robotics? Why the Digital Workforce Is Your New Reality

One of the most notable trends in Shared Services delivery right now is that of robotic automation. It's also been interesting to chart the market’s uptake, or even understanding, of robotics from "don't understand/not evaluating" just two years ago, to "implementing or planning to implement," as per SSON’s 2017 State...

How can Shared Services drive more value as a data analytics and business insight hub?

Ahead of the 21st Annual Australasian Shared Services and Outsourcing Week 2018, SSON takes a look at how two organisations - Lumino the Dentists and Suncorp - are utilising data to drive business value.

SSON’S Annual State of APAC Shared Services Report 2017: Back to Basics: How are shared services across the APAC region meeting service fundamentals in the digital age?

In this report, we provide the honest, untainted answers you need to questions like: How are you best serving your customers? How do you measure your success? How do you charge for services? How do you resource most effectively? How do you set efficiency targets? The answers to these questions...

A Case Study with Western Sydney University: Driving cost savings and operational efficiency through a collaborative approach to Shared Services

In this case study, Peter Tow Director, Project Management Office, Finance and Resources at Western Sydney University shares what other organisations can learn from his team’s shared services journey to date, including how to:Create a strategy for organisation wide transformation: Setting up Shared ServicesDeliver the transformation program comprising of different...

How Australia Post is innovating their back-office with employees at the centre of transformation

In this case study, Julie Williams, Former  Head of People Services at Australia Post, shares how Australia Post is transforming their shared services function to become customer-led and the tools and strategies other government organisations can employ to embed speed, agility and innovation to evolve their shared services to become...

State of The Shared Services and Outsourcing Industry: Australia & New Zealand Market Report 2018

SSON’s annual APAC state-of-the-industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work.  Ahead of the 21st Shared Services and Outsourcing Week Australia, this report provides insight...

Examining 2018 Trends in ANZ Shared Services Centres

This interactive workbook analyses the results from ANZ respondents who participated in the 2018 State of Shared Services and Outsourcing Industry survey to examine the latest trends in ANZ Shared Services Centres (SSCs).Key Takeaways:ANZ has one of the highest percentage of SSCs supporting in-country or regional customers (77% total).62% of...

Redefining Skills and Capabilities for the Digital Evolution of Shared Services - From Transactional to Value Add

As Shared Services become more tech-enabled and move up the value curve, traditional core skillsets need to evolve, and leaders need to consider how to enrich their workforce to be more innovative and collaborative

Reports

The evolution of shared services: from 97 to now: Trends, tools and technologies that have shaped the Australasian shared services landscape

Ahead of Shared Services and Outsourcing Week Australasia 2017 (and to coincide with its 20th Birthday Celebrations), we’re taking a look back at the biggest business transformation achievements and trends over the past 20 years.  During this time, SSON has interviewed and conducted research with a number of key influencers...

SSON 2017 Global State of the Industry Shared Services Report: Back to Basics

For the next few years, the fundamentals will remain key in guiding your SSC strategy. And that’s why it’s important that this year’s survey provides the real, untainted answers that you need, now, more than ever.Based on a survey of over 400 shared services practioners globally, this report explores: How...

Articles

Why Australian SMEs lead the world in leveraging shared services to support business priorities

Driven by high labour costs and increased competition, Australian small to mediumsized enterprises have heightened their focus on cost reduction and improved agility. Shared services has emerged as an effective channel for delivering against these expectations. The model is also proving helpful in assimilating acquisitions and supporting international expansion.

The evolution of shared services at the ACT Government: from 2007 to 2017

In this article, Graham Tanton, Executive Director,Shared ServicesACT Government explores the major lessons learned from the ACT Government shared services journey over the past 10 years and the tools his team is using to ensure their shared services team is a strategic business enabler.

Why Global Process Ownership Can Deliver the Results You Are Looking For

The often quoted holy grail of shared services is Global Business Services – a model that, although defined in various different ways, is based on united, common leadership; standard IT platforms; and a global strategy.  Along with the benefits that the above confers, a key performance enabler of GBS is...

Videos

The Village of 100 Shared Services Centres

As of January 2017, SSON Analytics had identified 5812 Shared Services Centres (captive/hybrid) around the world. But what if the world was a village with only 100 Shared Services Centres? What would that look like...?

Additional Content Download

SSOW 2018 Post Show Report

Learn why the Shared Services and Outsourcing Week Australasia is not to be missed! Download our Post Show Report to find out more about the 2017 SSO event highlights and takeways.

Who is SSON?

With over 120,000 members, the Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world.  

Shared Services and Outsourcing Week 2018 Awards Application Form: Best Shared Services Team

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives. This application is an opportunity to honour and recognize your team’s efforts and success.

Shared Services and Outsourcing Week 2018 Awards Application Form: Excellence in People and Culture

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives. This application is an opportunity to honour and recognize your team’s efforts and success.

Shared Services and Outsourcing Week 2018 Awards Application Form: Excellence in Process Excellence and Innovation

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives. This application is an opportunity to honour and recognize your team’s efforts and success.  

Shared Services and Outsourcing Week 2018 Awards Application Form: Excellence in Value Creation

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives. This application is an opportunity to honour and recognize your team’s efforts and success.

Shared Services and Outsourcing Week 2018 Australasia Registration Form

Fast track your attendance to the Shared Services and Outsourcing Week 2018 Australasia by downloading this registration form and emailing it back to registration@iqpc.com.au 

Presentations

Learning to Use Agile to Cut Cost and Headcount and Provide Better Quality Service

Melbourne University has implemented a completely new operating model, with a new service platform provider, University Services (1650 FTE), a critical part of that reform. It has created a Lean/Agile innovation approach focusing on nine key areas of benefi t to its customers showing service improvements across a range of...

Empowering People and Instilling a Sense of Purpose and Pride in Your SSC

ACT Government has focused a major amount of effort into building decision making and strategic capabilities in its SSC staff, and instilling a sense of pride and ownership through e‚ effctive leadership. It has surveyed staff and customers to identify areas in need of improvement and gone about embedding those...

How NAB has Unifi ed Front and Back Ož ce and Cashed in the Cheque For Customer Centricity

NAB has eliminated siloes, especially between the front and back office, looking holistically to improve end to end process and think of the value chain organisation wide. It is using HCD and reimagining what the customer wants to reengineer process before implementing RPA.In this presentation from SSOW Australia 2017, Renata...

Calling on Your SSO for Insight: How Telstra is Dialing Into the Future of Finance by Becoming a Global SS and Implementing RPA

Telstra established a global finance services group in April, with a broad range of Shared Service functions including billing, credit risk management, fraud, revenue assurance, all rolled into international functions. With 2.5k people already in the Global Shared Service, the opportunities are growing beyond finance, and helping realise Telstra’s long-term ...

eBooks

eBook: 10 Analytical Techniques to Improve Business Processes

Organisations invest a lot of time and effort in mapping business processes, however rarely is process analysis approached with the same rigor.Optimum business improvement is a product of process analysis, not of process mapping alone.Download this eBook from PRIME BPM to learn the 10 key analytical techniques to achieve all...

eBook: Top 15 Process Attributes for Optimum Process Analysis

Learn about these Top 15 process attributes that will help you undertake proper and accurate process analysis to identify inefficiencies. To learn more about PRIME BPM, click here

eBook: Improve Productivity and Agility with PRIME

Being agile will help you respond swiftly to global political and economical changes, where being productive will make you profitable and efficient while addressing these changes.Learn how to be productive and agile to beat the competition and drive the customer and employee satisfaction in this eBook from PRIME BPM. To...

Fast Track your Attendance

Shared Services and Outsourcing Week 2018 Business Case for Finance

Through thought-leading content and big ideas speakers, the 21st Australasian Shared Services & Outsourcing Week has established a reputation as the place to be for Finance professionals. Download this business case which highlights the key reasons why this event is not to be missed.

Shared Services and Outsourcing Week 2018 Business Case for HR

HR shared services is about more than just cost reduction, When done right, an HRSSO has the potential to, among other things, dramatically improve the end-to-end employee experience enable increased operational agility, improve enterprise-wide performance and boost analytics-driven decision making. To showcase what HR-focused content we have in store for...

Whitepapers

Improving Performance through Automation: R2R Insights for Shared Services

Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency.

Five trends for CFOs to watch

This whitepaper explores how analytics, robotics, next-gen cloud computing, cybersecurity, and evolving budget tools will shape tomorrow’s organizations

The Total Economic Impact™ Of Basware’s Purchase-To-Pay Cloud Solution

Procurement and finance departments can reduce wasteful spending and improve processes if they both use a single purchase-to-pay (P2P)\ solution. The challenges in both procurement and finance are similar, and they work with the same supplier base, but in many instances disparate systems prevent them from collaborating effectively.

5 Ways Embedded Procure-to-Pay Analytics Drives Business Performance

With vast amounts of data flowing through the procurement and finance departments every day, procure-to-pay (P2P) professionals are in a unique position to deliver critical information to the enterprise, if only they can unlock, aggregate, organize and analyze the data.

Case Studies

CASE STUDY: Automating calculation of international agents’ commission

A case study from Minefields exploring automation of heavy manual workloads

CASE STUDY: Automation of Salesforce Interactions with Multiple Social Media Platforms

This case study from Minefields explores how Salesforce is driving efficiency through automation.