Natalie Williams Gartner Research estimates that China will represent 72% of the world’s growth within the next 20 years, and according to the Carnegie Endowment for Peace, China’s economy will surpass that of the U.S. by 2035 and grow

As an industry worth over AUD$1.3 trillion, superannuation funds regularly make headline news here in Australia, and with the SuperStream reforms making their way through parliament, the last few months have been no exception.

Simply put, SuperStream is designed to drag super funds’ back office processes kicking and screaming into the 21st century….. Naturally, here at SSON, that sounds like a challenge we will relish!

It is no secret that, historically, Australian businesses have been more apprehensive towards outsourcing and offshoring than their European and American cousins.

Having begun its life as an (albeit paradisiacal) outpost of the British Empire and remaining, for the most part, contently insular and isolationist until the final decades of the 20th century, an attitude of ‘Australian-Made’ has been interwoven into almost every industry vertical.

Nevertheless, our proximity to the opportunities of Asia, burgeoning post-crisis economy, and a growing desire from Australian businesses to capitalise on their ability to now compete on the global stage has caused a shift in opinion when it comes to the BPO community. At SSO Week in Melbourne this year, we witnessed these changing attitudes first hand, with discussions becoming far more open and far less taboo than the previous year.

Contrary to popular belief, being born after 1980 does not magically entitle you to innate knowledge of social media.

Having spent most of my Friday afternoon in the Sydney SSON office being laughed at by Gen Z for mistaking ‘tweeting’ for ‘twittering’ and being unable to condense sentences into a succinct list of clever acronyms under 160 characters long, I should know!

Yet here I am, being dragged kicking and screaming into the 21st century: Linked In and Facebook I can cope with, but Twitter, Yammer, iPhones and Blogging? I never thought I would see the day…