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Track Chair: Niranjan Deodhar, VP, Genpact
10:30 A Government Transformation Cast Study: Meeting & Exceeding Goals
For Reduced Costs & Efficiency
During this presentation you will hear how this Government organisation was able to increase efficiencies, achieve greater cost savings, automate payments and move towards a paperless environment. For their accomplishments they have achieved a superior ranking for their ability to not only reduce costs, but make payments in a time frame earlier than agreed upon.
- Adopt technology that allows for seamless integration and increased cost savings
- Achieve greater visibility and financial reporting
- Manage both control and process with greater strength
Government Representative
Session Sponsored by Top Image Systems (TIS).
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10:30 Transforming Your Talent Acquisition And Recruitment Process:
It’s Time To Get LEAN
Part 1: Introduction to Lean
Whether you are managing Human Resources, Finance, Operations or any business process, Lean can be an effective tool to help drive out cost. With the increased emphasis on cost savings, efficiency and elimination of waste post recession don’t miss how using LEAN methods can help you accomplish these goals.
- Learn basic LEAN principles
- Why LEAN should go hand in hand with process transformation
- Sustaining a LEAN environment
Part 2: Leveraging Lean to transform your HR function – a case study in talent acquisition and recruitment
See how it works in practice – Learn how GE Healthcare manages the talent acquisition process and recruitment process.
- Best and next practices for the talent acquisition process.
- Understand the benefits of LEAN – How GE reduced cost by 50% and decreased our current process by over 30 steps
- Learn how value stream process mapping, visual management, and Lean strategies were used to develop a successful recruitment team
Zachary Misko
Global Director RPO
Kelly OCG
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10:30 Benefits Realisation In Government SSOs: Where Do The Savings Go?
It is very easy to criticise Governments for what they do with our money, but it is more difficult to identify opportunities where public resources can be invested with a reasonable return or to identify savings in activities that do not affect front line service delivery to the community. When Government SSOs identify potential savings from its activities where do these savings go?
- What type of a framework is put in place to monitor and achieve these savings?
- How do SSOs define their benefits and monitor its realisation? Who is accountable for the savings?
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11.20 Gaining Maximum Value From Your AP Transformation: Success
Stories Of Moving Into A Shared Service Environment
Organisations adopt a shared services approach with the aim of streamlining key activities and ensuring they are as effective and efficient as possible. Reaching the full potential of the strategy can be a challenge because of the inherent inefficiencies of using paper documents. Paper takes a toll in Accounts Payable (A/P) as stacks of invoices and piles of purchase orders combine to produce an unwieldy burden. Without making improvements to these traditionally paperbond functions, companies may fail to gain many of the benefits they were hoping to achieve in the first place.
- Review how an automated document system can help you realise the full potential and ROI in your efforts
- Hear about the pitfalls companies face with implementation and learn how to avoid such challenges
- Review how departments move forward with this technology investment and how their successes will play a part in the future growth of the organisation
- Establish key metrics for AP controls
Karyn Wilson
Corporate Services Manager
Visy Industries
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11.20 Roundtable: Pushing The Limit On HR: Excellence In Performance
& Organisational Design
- Consolidate and align HR business processes to enable higher performance and continued growth
- Utilise metrics to guide strategic decisions/cost management on where to increase/decrease staffing in anticipation of higher/reduced workloads and determine when best to insource/outsource
- Take a structural approach to managing a flexible SSO that can expand/contract to keep pace of business
- Centre’s of Excellence: an option in HR Shared Services?
Herman Kleynhans
VP HR Systems and Services
BHP
Ruth Bryan
Head of HR Shared Services
BAE Systems Australia
Gaye Haug
Global Head – Remuneration and Rewards Services, Shared Services
ANZ
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11.20 Panel Discussion: Centres Of Excellence: The Step In Value For SSOs?
Centres of Excellence represent the next step in the value add by shared services rganizatio. This is the case with Customer Call Centres that provide one contact point for customers to deal with issues of their interest but also provide a range of other services. The CoE is a step in the shared services journey that may also lead to outsourcing. Gone are the days when to access Government services or indeed private companies’ such as banks, customers would need to call a range of phone numbers or go in person to receive a poor service. Today, this interaction has all changed. “Centres of Excellence” or “Customer Centers” are everywhere.
- Are they providing excellent service?
- Do they adopt best practices?
- What skilled people do you need?
- What expertise and training do they require and how much value do they provide to shared services or the business?
- Should they be in-house or outsourced? What’s your view?
Joseph Soalheira
Advisory Board Member
SSON
Robert Holland
Service Centre Manager
CSIRO
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