Sponsors & Exhibitors

Deloitte

Website: www.deloitte.com/au/sharedservices

Deloitte global shared services experience includes more than 600 Shared Services projects. We assist our clients with the entire Shared Services journey from the initial strategy and business case through key design elements including site selection, facility design, operational/process design, controls, tax optimization, organization and staffing, workforce transition, technology infrastructure, and enterprise transformation through to full implementation.

Deloitte is well known in the marketplace as a thought leader and innovator in Shared Services. In addition to bringing innovative solutions to our clients, we proactively conduct research and share our perspective on the latest trends in Shared Services. We do this by publishing articles, conducting Shared Services Executive roundtables, speaking at conferences, and conducting global surveys. For example, our “Shared services handbook: Learning together effectively” is a 92 page handbook that provides a practical guide to implementing Shared Services. It walks the reader through the five phases of the Shared Services journey using a case study to better illustrate how the theory translates to reality. We also issue a biennial study of global shared services trends; our 2009 study involved participation by 265 shared services leaders representing 702 individual shared services leaders. Both of these publications are available to participants at this conference.

Genpact

Website: www.genpact.com

Genpact is a leader in managing business processes, offering a broad portfolio of enterprise and industry-specific services. The company manages over 3,000 processes for more than 400 clients worldwide. Putting process in the forefront, Genpact couples its deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver comprehensive solutions for clients. Lean and Six Sigma are ingrained in the company's culture, which views the management of business processes as a science. Genpact has developed Smart Enterprise Processes (SEPSM), a groundbreaking, rigorously scientific methodology for managing business processes, which focuses on optimizing process effectiveness in addition to efficiency to deliver superior business outcomes. Services are seamlessly delivered from a global network of centers to meet a client's business objectives, cultural and language needs and cost reduction goals. For more information, visit www.genpact.com

MSC

Website: www.mscmalaysia.my

MSC Malaysia is the national Information and Communication Technology (ICT) initiative spearheaded by the Malaysian Government to develop and promote the ICT industry. A test-bed for the global ICT industry, MSC Malaysia provides a conducive enabling environment designed to facilitate companies to harness their full potential.

With its ideal business environment coupled with availability of talent resources, MSC Malaysia has attracted participation from major global ICT companies to develop and host their leading-edge technologies in the designated MSC Malaysia Cybercities. MSC Malaysia also provides the ideal growth environment for Malaysian ICT SMEs to transform themselves into world-class companies.

Steering the development of this initiative is Multimedia Development Corporation (MDeC) a government implementation agency set up as a company to drive the MSC Malaysia vision of an innovation-led, knowledge-rich and progressive society and nation.

For more information, please go to www.mscmalaysia.my

Automatic Data Processing (ADP)

Website: www.adp.com

Automatic Data Processing (ADP) is a global leader in premier, mission critical HR and payroll services worldwide. As one of five AAA rated companies in the world with annual revenues of US$9 billion and US$1.1 billion in earnings, ADP is well positioned to serve the needs of its 585,000 clients globally. Multinational companies benefit from a variety of scalable solutions for entities of all size , implementing ADP Streamline or ADP Globalview. Fully scalable with unprecedented domain expertise and global coverage, ADP provides a single source solution delivering a comprehensive range of cost effective HR and payroll solutions in +65 countries. ADP’s cutting edge technologies, proven delivery models and a strong client-service orientation is designed to fit the organizational choices you make, while driving efficiencies in your operations.

Tata Consultancy Services

Website: www.tcs.com

Tata Consultancy Services is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS has over 140,000 of the world's best trained IT consultants in 42 countries making it the largest IT & BPO provider in Asia. The Company generated consolidated revenues of US $ 6 billion for fiscal year ended 31 March, 2009. Approximately 12% of its revenues stem from BPO Services. For more information, visit us at www.tcs.com.

Infosys

Website: www.infosys.com

Infosys defines, designs and delivers IT-enabled business solutions that help the world’s most successful companies win in a Flat World. Our end-to-end Business Process Outsourcing (BPO) services combine domain expertise, process skills and technology to significantly reduce costs, enhance effectiveness and optimise services that fuel your business. Infosys has over 105,000 employees in over 70 cities around the world, including Sydney, Melbourne, Brisbane, Perth and Wellington.

ASI

Website: www.asi.com.au

Business information is a company’s life-blood. Whether it is an invoice, purchase order, payment remittance, health claim, letteror a memo, companies need to capture and manage the information efficiently and accurately. Top Image Systems provides you with the solutions and technology to transform any information entering your organisation into useful and accessible data, delivering it into any application that drives the enterprise.

TIS

Website: www.topimagesystems.com

Top Image Systems Ltd. was founded in 1991 and is a public company traded on NASDAQ and on TASE. The company operates internationally and delivers its solutions in more than 40 countries through a network of distributors, system integrators, value added resellers and partners.

KellyOCG

Website: www.kellyocg.com

KellyOCG is the Outsourcing and Consulting Group of Fortune 500 human resources solutions provider, Kelly Services, Inc. KellyOCG is a global leader in innovative talent management solutions in the areas of Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), Contingent Workforce Outsourcing (CWO), Human Resources Consulting, Career Transition and Organizational Effectiveness, and Executive Search.

Wipro

Wipro Technologies (NYSE: WIT) is a USD 5 Billion global top 10 IT & BPO services firm, with 100,000+ employees and more than 880 active clients across multiple streams like ADM, Consulting, IT Infrastructure Services, R&D and BPO.

Wipro BPO, the BPO division of Wipro Technologies is one of the largest BPO service providers on a global delivery platform focused on delivering long-term benefits and measurable value to customers through business process re-engineering and the integration of technology with BPO.

Wipro BPO employs 24,000+ people across its 20 global delivery centers (Australia, China, Philippines, Brazil, Romania, Poland, USA and India) to support 70+ global clients. Wipro BPO is uniquely positioned to service customer requirements by leveraging its tenets of quality and innovation, the best people talent, self sustaining process framework and domain knowledge.

Wipro BPO offers customized service offerings translating into the most flexible and cost effective services of the highest quality for our customers across Customer Relationship Management, Back Office Transaction Processing (Corporate Business Services), Industry Specific and Niche Solutions, and BPO Consulting. The integrated solution approach and support in continuous improvement and business transformation provides enhanced value to the customers over the entire relationship lifecycle.

Please visit www.wipro.com for a complete overview.

Manpower

Website: www.manpower.co.uk

Manpower Inc. (NYSE: MAN) is a world leader in the employment services industry. The 62-year-old, $21 billion company has 4,000 offices in 80 countries and territories; with 400,000 clients across all industry sectors. Manpower Inc. operates under five brands: Manpower, Manpower Professional, Elan, Jefferson Wells and Right Management.

Manpower’s Strategic Client Services division specialises in designing and delivering sophisticated and complex workforce management solutions to clients.
Services across the employment lifecycle include: workforce planning and analysis, recruitment process outsourcing, project resourcing, task outsourcing, vendor management solutions, onsite HR services or a combination of these.

Manpower Australia has implemented over 10 Managed Service Programs or similar solutions, all in the recent few years. These include programs spanning multiple countries and a hybrid RPO solution for the Australian Defence Force, one of the larges RPO solutions globally.

Manpower provides customised workforce solutions and consulting expertise for a variety of fields in both professional and non professional fields, across a range of industries. We deliver our expertise flexibly, including onsite, offsite and through managed service resources. Our global scope includes locations worldwide in 82 countries, including 25 branches in Australia.

Manpower has managed some of the most sophisticated workforce management solutions for more than a decade. Our clients gain measureable year on year cost savings, improved workforce quality, enhanced analytics to drive improvements, and mitigation of employment-related risks through our Strategic Client Services Programs.

Computershare

Website: www.computershare.com.au

Computershare (ASX:CPU) is Australia’s largest ASX listed IT company and second largest service bureau. Computershare has operations in all major financial markets, providing managed services to over 14,000 organisations. Our managed services include enterprise content management and business process automation solutions, multi-channel communications, share registration, employee equity plans, proxy solicitation, and other diversified financial and governance services.

Founded in 1978, Computershare is renowned for its expertise in data management, high volume transaction processing, payment management and stakeholder communications. Many of the world’s leading organisations use these core competencies to help maximise the value of relationships with their investors, employees, creditors, members and customers.

Group operational statistics

Countries                                              17
Offices                                                  90
Employees                                         10,000
Revenue                                          US$1.5 billion
R&D investment                              US$64 million
Communication images produced      1.5 billion
Mail packs delivered                         500 million
Electronic messages delivered           22 million

For more information, visit www.computershare.com.au

The Hackett Group

Website: www.thehackettgroup.com.au

The Hackett Group, a global strategic advisory firm, is a leader in best practice advisory, benchmarking, and transformation consulting services, including shared services, offshoring and outsourcing advice.

Utilizing best practices and implementation insights from more than 4,000 benchmarking engagements, executives use Hackett's empirically based approach to quickly define and prioritize initiatives to enable world-class performance. Through its REL brand, Hackett offers working capital solutions focused on delivering significant cash flow improvements. Through its Hackett Technology Solutions group, Hackett offers business application consulting services that helps maximize returns on IT investments. Hackett has worked with 2,700 major corporations and government agencies, including 97% of the Dow Jones Industrials, 73% of the Fortune 100, 73% of the DAX 30 and 45% of the FTSE 100.

Stellar Asia Pacific

Website: www.stellarBPO.com

Stellar is a leading global call centre and business process outsourcing provider, with over 5,000 employees across 16 outsourcing centres in Australia, UK, USA, Canada and the Philippines. Stellar’s innovative outsourcing solutions help clients reduce operating costs, improve quality levels and increase revenue and profitability. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. In addition to call centre outsourcing, Stellar specialises in document management, workflow automation technology and process outsourcing solutions.

Stellar’s Australian operations commenced in 1998 and have grown into a national network of 8 centres that collectively employ over 2,800 local staff.

Stellar provides professional onshore and offshore outsourcing solutions that allow you to focus on your core business and strengthen your competitive advantage. Our world class call centre outsourcing solutions help you to reduce your operational costs, build your customer base and improve the overall customer experience. Call centre solutions offered include customer care, inbound and outbound sales, quality monitoring and analysis, tactical campaigns, help desk and technical support, collections and billing.

Basware

Website: www.basware.com

Basware is the global leader in purchase-to-pay solutions with more than 1,500 customers and 1,000,000 users in over 50 countries around the world. Organisations can employ Basware solutions to reduce the cost of buying goods and services and gain visibility and control of their entire spending process. From contract management, purchasing and supplier collaboration to invoice automation, organisations can use Basware solutions to automate manual processes that are often time consuming and prone to errors.

Basware solutions deliver value by providing compliance and control to help reduce costs, as well as a fast return on investment. The solutions complement and integrate seamlessly with existing ERP solutions, providing organisations with a mix of best-of-breed technologies to meet their constantly changing business needs. Basware solutions are distributed onsite or as a service in Europe, the US and Asia-Pacific.

Basware’s EPP solution includes Invoice Automation, E-Procurement, Supplier Connectivity, Planning and Reporting and Data Capture.

To contact the Australian office call 02 8622 5850

Auckland City Council

Website: www.aucklandcity.govt.nz

Auckland Brilliant for Business– Auckland is New Zealand’s largest city and home to over 600 overseas companies. It is a modern, vibrant business-friendly city and an ideal strategic base in the Asia Pacific region for international business. Auckland is already home to numerous shared service centres including Telecom, Air New Zealand, Vodafone, healthAlliance and Fujitsu but there is plenty of room for more. Research indicates that Auckland has a lot to offer in terms of skills and a relatively low cost base. IBM Global Business Research, on the competitive position in locating shared services in the Asia Pacific, concluded: “Auckland offers good quality at competitive cost”. Ranked second easiest place in the world to do business (World Bank, 2009) and fourth best city in the world to live (Mercer Quality of Life Survey, 2009), Auckland has a lot going for it.

Auckland City Council’s Investment Team is the point of contact for companies wanting to invest or grow their businesses in the region and offers all sorts of help and support to businesses – confidential and free of charge. If you are looking to establish (or move) a shared service centre, contact Julie Nolan on +64 9 354 2022 or email julie.nolan@aucklandcity.govt.nz to find out how we can help.

NIIT Technologies

Website: www.niit-tech.com

NIIT Technologies is a global IT solutions organization, servicing customers in Australia, North America, Europe and Asia. It offers services in Application Development and Maintenance, Enterprise Solutions, Managed Services and Business Process Management to organizations in few select industry segments such as BFSI, Aviation & Travel Transport, Manufacturing and Government. NIIT Technologies follows the higher standards of operations which includes ISO 9001:2000 certification, assessment at Level 5 of both SEI-CMMi version 1.2 and People-CMM frameworks, ISO 27001 information security management certification. Its data centre operations are assessed at the international ISO 20000 IT management standards.

Ross Outsourcing and Managed Services Solutions

Website: www.rosshumandirections.com

Ross Managed Services delivers inspiring people and process solutions that underpin superior organisational performance. We are an award-winning provider of sophisticated, end-to-end Managed Services Solutions that reach across the globe. We have more than two decades of proven performance in:

• Business Process Outsourcing (BPO)
• Human Resource Outsourcing (HRO)
• Recruitment Process Outsourcing (RPO)
• Vendor Neutral Managed Training Services
• HRMS Technology
• Payroll Outsource Solutions
• IT Outsourcing & Consulting

Our expert solutions result in enhanced productivity and output by improving systems, application of knowledge, process design and organisational structures.

Ross’ Managed Services solutions apply best practice principles in a bespoke environment. We offer demonstrated capability in managing and controlling highly complex projects within a strict performance framework.

Whether your focus is on transforming your entire business or on sustaining performance and building on today’s achievements, Ross’ expertise on your side will accelerate achievement of your goals.

Yidatec

Website: www.yidatec.com

Demand structure was changed by rapid technical innovation. The market competition was getting much tougher and ever intensifying. IT industry had approached a major turning point. Yidatec was founded in such environment with registered capital of RMB 30 million in 2006,pursuing leadership in China IT industry and keeping customers operating at edge of hi-tech.

Yidatec has subsidiaries in Australia (Sydney), China (Beijing, Shanghai & Chengdu) and Japan (Tokyo). As a consulting level service provider, Yidatec’s business range includes Application Development & Maintenance, IT Management Service, Business Process Outsourcing, Product Engineering Services and etc. Since 2006, Yidatec has been a professional solution provider for customer from all over the world.

Capgemini

Website: www.capgemini.com

Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2009 global revenues of EUR 8.4 billion and employs 90,000 people worldwide.

More information is available at www.capgemini.com.

Rightshore® is a trademark belonging to Capgemini

Dowling Consulting

Website: www.dowlingconsulting.com.au

Dowling is a management consulting firm servicing a global portfolio of blue-chip commercial and government clients by providing practical solutions to complex management problems. With practice specialisations in Strategic Business Analysis and Service Transformation, our depth of experience across a broad range of industries, combined with our proudly entrepreneurial spirit, allows us to deliver on a world class offering of professional services.

Our Service Excellence methodology aims at achieving step-change improvements and also at giving our clients the expertise and the tools needed to continue the improvement journey independently.

Mindfields

Website: www.mindfields.net.au

Mindfields is vendor independent boutique consulting firm focus on organisations in Australia and New Zealand providing services in the following areas:

• Consulting
• Mergers and Acquisitions
• Innovative strategies
• Outsourcing (governance, compliance, management, selection and auditing vendors)
• Business Process Optimisation/ Efficiency