Welcome to Shared Services Week!
Shared Services Week™ is back! For the 13th time, we return to Sydney with the most innovative program to date.
We’ve listened to your feedback and have built this event to cater to your most current needs and to respond to the challenges your organisations face.
Whether you’re in the early stages of your shared services and outsourcing initiatives or a mature SSO, looking for the additional value add, this program has what you’re looking for. Read More!
What’s on the Agenda for 2010?
Focus on the Core Drivers and How to Achieve Them
We’ve spoken to hundreds of our members who’ve identified their business priorities for 2010 to include the following:
Reducing operating costs and optimising working capital, architecting the best service delivery for their organisation, reducing bad debt, accelerating cash-to-cash cycles, improving controls, gaining shareholder value and getting closer to the customer.
It all comes down to enhanced service delivery and the ability to embrace change, govern effectively and explain the ROI of your activity. To do so, you must understand what the consequences will be for not addressing. Watch for agenda items that specifically address these pressing issues.
A Continued Focus on the Levels of Maturity
Dedicated Track for Beginners Read More!
Pioneering strategists voted in by the SSON end user community, from the consulting, advisory and BPO side of the shared services and outsourcing space will come together for round two as part of the Global SSON G8 series.
G8 has been designed to help create a common agenda and eliminate the white noise that comes with a growing complexity of sourcing models and providers. Stay tuned for the final details of who you’ll hear on the panel this May 2010!
download G8 recorded session
Announcing the Australasian Task Force: Driving Maturity & Innovation in Shared Services
This taskforce has been designed to help drive maturity in the Australasian Shared Services market. You will hear stories from some of the industry’s most mature SSOs, learn about the trends that are happening locally and globally, and most importantly, understand how the ANZ market can benefit from these best practices.
Task Force Members:
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Suzanne Young
Executive Manager Shared Services and Chief Procurement Officer
Qantas Airways Limited
Herman Kleynhans
VP HR Systems and Services
BHP
Charles Gray
Division Director Financial Services
Macquarie
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Scott Barnett
Head of Shared Services
Westpac
Scott Singer
CPO
Rio Tinto
Neil Morrice
Independent Shared Services
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Read more...
Spotlight on Government
The GFC has brought a new paradigm to Government operations in almost every market. Revenues have disappeared and cost efficiencies are top of the agenda. The bureaucracy is under scrutiny, more efficient solutions to service delivery are the order of the day and spending is on notice. Support services and shared services are required to provide greater returns faster and efficiently. What about the rules of the game? Have they changed? Can the Government SSO's reduce employment levels within the current industrial arrangements as fast as the private sector to reduce spending? What role will the SSO’s play? Can they reduce internal service delivery? How will they increase productivity and enable front line service delivery more efficiently? Here are some examples of what Government Shared Service Organisations - at all levels of Government - are doing at a much faster pace:
1. Rationalising IT platforms;
2. Renegotiating Procurement contracts;
3. Integrating transaction services faster;
4. Greater focus on reducing back office support staff;
5. Placing greater effort on process improvement;
6. Accelerating the use of online service delivery solutions;
7. Considering outsourcing more seriously;
Are these on your priority list? During this event we will highlight the ways in which government SSOs are addressing the above mentioned issues, with action plans on how you can get it done.
Government Streams begin on Day One