- Michael Vanderheide: Big Bang vs. Small Steps: Setting the Scope for Your New SSC and Adding Value from the Outset
Deciding on the processes you want to incorporate into your SSC is key to the overall success of your project. Do you start with Finance and then progress to HR? This session will bring to you the secrets of an ambitious and successful implementation of a multifunctional SSC.
- Setting the scope to influence all aspects of your planning and implementation
- Allowing your SSC the optimum remit to ensure a successful launch and implementation
- Ensuring your labour and workforce are kept motivated and engaged
- Achieving long-term success: Evolving your scope parameters to deliver greater value to your organisation
Michael Vanderheide
Head of Shared Services
ACT GOVERNMENT
- Suzanne Young: Establishing the Shared Services Road Map & Benchmarks to Manage the Life Cycle of Your Transformation
It’s no secret that the initial implementation of the Shared Services model is to cut costs and streamline processes to improve effectiveness and efficiency. However, understanding how to get started and ensuring that the initiative delivers on expectations is never as easy as it looks. Laying the foundations for a robust SSC implementation strategy will ensure your organisation can track progress, visualise goals and ensure that the SSC is a success
- Comparing your current position against the aspirations for your SSC to pin-point the capability gaps
- Knowing exactly what can be realistically achieved to bridge the gaps
- Managing expectations: Gaining buy-in from your organisation
- Setting short-term goals to be achieved by your SSC
- Setting important milestones in your move towards SSC
- Developing initial benchmarks to ensure delivery of savings
- Selling your SSC to other areas of your business
Suzanne Young
Group General Manager for Finance Improvement and Segmentation
QANTAS
- Jeffrey Jin: Defining and Evaluating Organisational Alternatives and Other Dimensions for Managing Governance
- Outsourcing program management office
- Creating a link between an outsourcer and its using organisations — at all levels
- Role of sourcing and other support organisations
- Tools and reporting mechanisms for creating consistency
Jeffrey Jin
Director of Cost and Resource Management, APAC, Global Sourcing
UBS INVESTMENT BANK
- Yukio Ishijima NTT Business Associe: Creating Greater Value for Money through Tough Economic Times
* Winner of “Best Mature Shared Services Organisation” Award at Shared Services Week 2008.
NTT Business Associe Corporation was established nine years ago to centralise and integrate business support services, including accounting and finance, human resource management and payroll administration, employee welfare and company housing management. Bringing together all of these operations under one organisation reduced costs and improved service quality. In addition, the company contributes to the improvement of the competitiveness and profit of the NTT Group by proposing new measures and system reforms on the basis of knowledge and know-how gained through the provision of these services.
This session will give you an overview of NTT’s impressive multi-function operations.
Yukio Ishijima
Senior Vice President
NTT (NIPPON TELEGRAPH AND TELEPHONE) BUSINESS ASSOCIE CORP
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