Pullman Melbourne Albert Park, Melbourne, Victoria, Australia

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Australasia's Largest and Best - Attended Business Transformation Conference and Networking Event

The Shared Services & Outsourcing Week 2015 saw shared services practitioners, analysts and industry experts converge in Melbourne in June for three full days of information sharing, learning and networking.

The continued growth of the event reflects the increasing strategic importance Australian organisations are placing on shared services and outsourcing for their operational agility and competitive advantage.






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Based on the feedback we have received from the 2015 event, Shared Services & Outsourcing Week 2016 will be focusing on:

Global Business ServicesUnderstanding what this global trend means for organisations in Australia and New Zealand

RoboticsIs robotics the next revolution in the industry, or just the latest buzz word?

Mid Market With 44% of the audience this year brand new to the event, the mid market are realising the benefits of SSO

MaturityFor 2016 we will be diving the audience along maturity lines, with specific streams for planning and launching, early, mid and advanced stage SSO operations

Global Process OwnersMoving towards a de-emphasis on geography and putting the priority on process

Digital TransformationThe pace of change in the industry is largely being driven by technology, so expect to see case studies specifically focused on how you can stay relevant in this rapidly shifting environment

Customer ServiceAfter its successful inclusion this year, the front office is set to become a mainstay of the event with value creation, locations and contact centre outsourcing key discussion points

Outsourcing and OffshoringThe days of outsourcing and offshoring being viewed as a discussion to be had behind closed doors are gone. They are now accepted as business critical and will be afforded their own section of the agenda accordingly

Hear from over 80+ shared services and business transformation leaders


2016 Annual State of the Shared Services Industry Report: Australasian Results

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With thanks to our 2016 Sponsors: