17th Annual Shared Services & Outsourcing Week

10 - 13 June, 2014

Pullman Melbourne Albert Park (formally the Sebel Albert Park), Melbourne, Victoria, Australia

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Download the Agenda

2014 Speakers Include:

 Andrew Cartledge
Andrew Cartledge
Chief Financial Officer
 Frances Cawthra
Frances Cawthra
Chief Financial Officer
 Kevin McCoy
Kevin McCoy
Group Executive Strategic Business Development and Deputy CFO
Australian Unity
 Trevor Nichols
Trevor Nichols
HR Business Manager
Macquarie Group Limited
 Chris Oerman
Chris Oerman
Executive Director Government Services Group
Shared Services SA
 Cherrie Porter
Cherrie Porter
Asia Pacific Lead, Global Human Resources Transformation Project
Johnson & Johnson
 Jane Stafford
Jane Stafford
Executive Manager Banking Process & Optimisation
Suncorp Bank
 Neil Harrison
Neil Harrison
Contact Centre Manager
 Simon Gallagher
Simon Gallagher
Chief Financial Offi cer
Adecco Australia Pty Ltd
 Tony Gruebner
Tony Gruebner
Head of Customer Intelligence

Become an SSON Member!

SSON members save an EXTRA 10% on advertised prices! Find out more about SSON membership packages

Australasia's Largest and Best-Attended SS&O Conference and Networking Event

Join us at the 17th Annual Shared Services & Outsourcing Week for 3 full days of information-sharing, learning and networking with 600 shared service professionals from Global Business Services, Finance, HR, Procurement, Customer Service and IT.

After over 12 months of research with the community, both at home and home and abroad, it became apparent that, given the competitive nature of the economy, the customer is now the primary focus of both SSO operations and the business at large.

With that in mind, the theme for this year's event is 'Delivering True Customer Value through Process Efficiency, Integration and Service Quality'.

What can you expect in 2014?

In addition to the focus on the customer, for 2014 we will be addressing:

  • How Johnson and Johnson, ANZ and Rio Tinto are leveraging shared services and outsourcing to improve their business agility, competitive advantage and ability to access global talent
  • Global Business Services is now seen as the next evolution in an organisations shared service journey, but what does that mean in an Australian context?
  • Deciding in the right blend of shared services, outsourcing, automation and process improvement to reduce costs and improve effectiveness
  • Insights into how Vale, Holcim and ANZ are moving beyond a cost agenda, and focusing on delivering increased value to the rest of the business
  • Moving beyond the buzz surrounding terms like big data, and understanding how NAB, Sportsbet and CSIRO are unlocking the true value of their internal data
  • Managing the human side of a transformation through effective change management and talent attraction, retention and development
  • Insights on strategic sourcing and relationship management from some of Australia’s most established outsources such as the ATO, Suncorp and Orica


"I am an SSO Week convert! Having undertaken a transformation in the recent past, I was not expecting to get as much value as I did. The event made me realise that you are never 'done' with a transformation and I have come back into the office with a completely renewed perspective and revitalised enthusiasm. We are now in the process of revisiting all aspects of our corporate service offering to ensure we are competitive and relevant in this dynamic and rapidly changing time"Nancy O'Gorman, Chief Financial Officer, APHS
"The SSON event was probably the most professionally produced event I have attended in my 25-year career – and I have been to and spoken at a lot of conferences. Congratulations!"Sharon Melamed, CEO, Matchboard
"Great conference – please pass on my thanks to all those who worked so hard to make the event a success. Back at work and fired up with loads of ideas on innovation, shared services and partnering"Steve Newman, Financial Controller, NRL
"Great to reconnect with leaders from other organisations and brush up on some approaches to delivery and implementation. I thoroughly enjoyed the conference"Melinda Stewart, Head of HR Services, Lend Lease
"Fabulous forum for networking and sharing of ideas to shape our futures"Carol Lawrence, AsiaPac HR Services & Payroll PMO Lead, Johnson & Johnson
"The event was fantastic – great interaction, brilliant speakers and highly relevant content"Coretta Bessi, Head of Procurement & Shared Services, BlueScope Steel
"Extremely valuable, great content and great connections"Brendan Mitchell, Head of Operations & Business Development, NAB
"My experience at the conference in regards to networking, presentation content and value of attendance was one of re-energising and enlightenment"Susanna Mulholland, Senior Project Manager, Aboriginal Hostels Limited
"SSON Melbourne was a tremendous success for us. This year's event was a great opportunity for ReadSoft to showcase the benefits of our business process automation solution. You could feel the energy and excitement during the three-day event as guests filled the booth to preview our multi-process platform solution and discuss best-practices for setting up Shared Service centres. It was truly an amazing event!"Jean-Philippe Nicou, Regional Marketing Director, APAC and Latam, ReadSoft
"Great opportunity to learn from others who are further along the shared services/BPO journey"Greg Elliott, Group Financial Controller, Life Without Barriers
"This has been quite a delightful conference where the objectives I have set out for myself (forum for new ideas, best practices and trends and networking opportunities) have been successfully met and addressed. I also have a lot of take-aways from the experience which I have already acted on and initiated for implementation on some areas"Karen Valencia, Finance Manager, BASF Australia
"The networking was amazing, as the level of participants made for good conversations and insightful comments"Colin Pretorius, Outsource Manager, AMS
"The knowledge, experience and openness of the speakers and attendees provided a great way to help me prepare for the journey ahead"Robbie Shaw, Finance Shared Services Manager, Fletcher Building
"One of the best I have attended as the topics and themes were very relevant for the practitioners to see what future state of shared services could look like"Sanjay Patel, Executive Director, Asia Pacific & Japan Shared Business Services Shared Services, Merck
"Great networking, good social opportunities, learnings sharing"Michelle Cox, Director, HP BPO Australia and New Zealand, HP Enterprise Services
"Just fantastic value, I learnt a lot, can't wait to apply it"Tracey Williams, Director HR Shared Services, Austin Health
"Excellent value, great content and relevant information"Sari Mackay, Principal Procurement Project Manager - Sourcing and Analytics, BlueScope Steel
"Enlightening and thought provoking"Keith Pogue, Statewide Accounts Payable Manger, HealthShare NSW
"A real eye opener as some of the shared services and outsourcing areas goes beyond the traditional back office functions"Ahmad Rizan Ibrahim, Group CEO, Dataprep Holdings Berhad
"Enjoyed the networking and received plenty of value"Dean Cross, Manager - Financial Performance, Health Alliance New Zealand
"It was good to get an update on what is happening in the shared services industry across the region"Sandeep Chitale, General Manager Business Services, Schweppes Australia
"I gained great insight into how other companies operate their shared services"Stuart Anderson, Operations Accounting Manager, Holcim
"Worthwhile and jam packed"Angela Cardiff, HR Manager, Telstra
"Good opportunity to make specific contacts regarding specific initiatives"Peter Sack, Programme Director Shared Services, University of Melbourne
"Presentation content was relevant and interesting. It was worth attending the conference to hear about other organisations and their experiences of establishing a shared services function"Renee McAllister, Process Improvement Consultant, Energy Australia
"Fantastic overview"Melanie Allibon, Group Human Resources Manager, Seven West Media
"A great opportunity to engage with practitioners from a range of organisations and industries"Greg Hyde, Director, SSC Partnering
"Plenty of information available for those interested in shared services, off and onshore processing along with great industry partners"Dean Hamood, Manager – Payment Services, Monash University
"Networking and event was good"Brendan Wright, Director – Strategic Programs, Oracle
"Well organised, with good networking opportunities. Another good show by SSON"Martin Conboy, Director, Sauce Publishing
"It was a pleasant environment for a useful learning experience"Paul Pemberton, Manager Corporate Accounting, Schenker Australia
"Positive and informative"Albert Olley, Chief Executive Officer, NSW Businesslink

Sponsors & Exhibitors
Associate Lead Sponsor
Conference Partners
The Hackett Group
Associate Partner
Perceptive Software
Gala Dinner & Awards Sponsor
Commonwealth Bank
Exclusive Fleet Partner
Toyota Fleet Management
Event Partners
Advantage Wollongong
HCL Technologies
WNS (Holdings) Limited
BlackLine Systems
MSC Malaysia
TransformIT Systems
Sundaram Infotech
Satori Group
Drake Business Logistics & Swiss Post Solutions
Prime PMG
NGA Human Resources
Durban Calling
Kelly Outsourcing & Consulting Group
Networking Partners
SHORE Solutions
Grant Thornton Australia
Probe Globe
VCI Change
Ubiquity Global Services
Grow Wellington
Media Partners